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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Naples, FL, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,803 reviews
5 stars
925
4 stars
364
3 stars
137
2 stars
77
1 star
300
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unhelpful.
Product Availability
Customers frequently mention issues with product availability and online order fulfillment, leading to frustration.
Store Cleanliness
The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.
Staff Knowledge
While some staff members are recognized for their knowledge and assistance, there are numerous reports of employees being unhelpful or indifferent.
Delivery Issues
Several customers reported problems with delivery services, including damaged items and poor communication regarding orders.
- MDMariel DiMusto-Poortenga2 days ago5.0I went to buy a large indoor palm and could not carry it. I found a worker named Alfonzo who dropped what he was doing to fully assist me including check out and carrying the plant to my car. He offered to even go grab paper to protect the car. WOW. I’m a Lowe’s interior design Pro, he was outstanding!
- LLLaura5 days ago5.0Greg in the Garden Center definitely gets 5 stars. I bought a Christmas tree several weeks ago; he helped me pick out a great one plus he trimmed the trunk, wrapped it up and put it in my car, all with holiday kindness and spirit. I really appreciated it but didn't write a review. Yesterday I went back to Lowe's to get several indoor plants and he was there. He helped me pick out three great plants and again, was extremely good natured and helpful. This time I'm writing a review because it seems to me that sometimes people put in the time and effort to complain but not as many do for excellent customer service, (though there are a good number of positive reviews below).
- RWRobin Wolf6 days ago1.0Horrible experience. Supposedly have seven doors of what I need. Only one and they can't find them on hold with a manager. Asking if they could find the door I told her what I needed and she had no idea what I was talking about. On hold for twenty minutes for them to still give me an I don't know.Answer from the day before
- LSLaura Stewart-BeachDec 18, 20255.0Lowes and Rene in the Appliance Department to the rescue! I had purchased a washer and dryer a few weeks ago from the competition, they then the night before delivery decided I would need to wait for January to get the delivery. In other words they sold the washer and dryer I purchased weeks ago to someone else. Lowes and Rene said they had 50+ in stock and could do delivery and haul away the next day. Total blessing for my family! The price matched and the manager who did the override was awesome when I explained the whole situation! The employees here really care!!! Thank You LOWES! Thank You Rene, Thank you Carlos!
- SGSara GonzalezDec 16, 20252.0Where do I start....the guy at the Customer Service counter had absolutely no personality whatsoever, and made me feel like he was doing me a favor. There was 1 other customer in the entire store at 7pm in December.....the store was empty. The items I looked at were way overpriced. $30 for a small Christmas pillow? Christmas lights are almost twice as much as Walmart. I will not go back. They are now selling items from Petco, and random men's clothing? The whole thing is very strange.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Naples, FL?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours of Lowe's Home Improvement in Naples?
The store is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 8:00 PM on Sundays. Note that holiday hours may vary.
Does Lowe's Home Improvement in Naples offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services at the Naples location.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What is the process for returning or exchanging items at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online, while in-store returns require proof of purchase at the customer service desk.
What payment options does Lowe's Home Improvement in Naples accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
Are there any installation services available at Lowe's in Naples?
Yes, Lowe's offers a wide range of installation services including appliances, flooring, cabinetry, lighting, HVAC, and more.
Can I find key and locksmith services near Lowe's Home Improvement?
Yes, Minute Key and minuteKEY are nearby providers offering key and locksmith services, which can be convenient if you need to get keys made or locks serviced during your visit to Lowe's.
Where can I exchange propane tanks near Lowe's in Naples?
Blue Rhino Propane Exchange is located nearby and offers propane exchange services, ideal for customers purchasing grills or outdoor equipment at Lowe's.
Are there entertainment options close to Lowe's Home Improvement in Naples?
Yes, Regal Naples cinema is nearby where customers can enjoy movies or check out local events before or after shopping at Lowe's.