Lowe’s in Naples, FL is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Product Availability
Several reviews mentioned issues with product availability, including items listed as in stock that were not found in the store.
Staff Knowledge
While some employees were praised for their knowledge and helpfulness, others were criticized for lack of training and inability to assist customers.
Store Condition
The store was generally noted as clean and organized, but some customers experienced frustrations with the layout and finding items.
Appliance Issues
Numerous complaints were made regarding appliance purchases, including poor installation service and lack of support for defective products.
JB
John Bowers
1 day ago
5.0
Great place
JJ
Jon
Dec 17, 2025
1.0
Pro service cashier too busy talking with buddies then ringing up customers
TN
Tim N
Dec 14, 2025
5.0
Standard lowes. Gets you what you need. Staff is very nice.
JC
Jason Clifford
Dec 11, 2025
5.0
They were great and price was cheaper than other places
AR
A R
Dec 5, 2025
1.0
I spent over an hour on hold trying to get a status update on an order I placed in-store. The associate didn’t greet me before putting me on hold, and twice someone picked up the call only to immediately hang up, disconnecting me after all that waiting. On top of that, my order is already more than a month delayed. I still do not have an update.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Naples, FL?
You can find appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor furniture, gardening equipment, and more at Lowe's Home Improvement in Naples, FL.
What are the operating hours for Lowe's Home Improvement store in Naples?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM with holiday hours varying.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
Can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via your Order History, and in-store returns require proof of purchase at the customer service desk.
Which payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Does Lowe's provide installation services for home improvement projects?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, HVAC, and more.
Are there any recycling programs available at Lowe's in Naples?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries.
What nearby dining options are available close to Lowe's Home Improvement in Naples?
Nearby dining options include BurgerFi for burgers and sandwiches, Let's Eat Asian Fusion for Asian cuisine, Hoot's Breakfast & Lunch for American diner food, Dunkin' for coffee and donuts, and Panera Bread for bakery and cafe offerings.
Are there any nearby convenience stores or gas stations near Lowe's Naples?
Yes, there is a 7-Eleven nearby which offers convenience store items, gas station services, and food options.
What other services are available near Lowe's Home Improvement store?
Nearby services include key and locksmith services at Minute Key and minuteKEY, garage door repair from Experts Garage Door Repair Installation Process, and veterinary care at The Animalife Veterinary Center at Eagle Creek.