Ferguson Bath, Kitchen & Lighting Gallery

No. There is no restocking fee on returned items.

You may initiate a return for a defective item within 90 days of receipt for a full refund.

You may initiate a return for an incorrect item within 90 days of receipt for a full refund.

You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders. Account Holders Sign into your account. Choose “Set up a Return” and follow the on-screen instructions. Guest User Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return” Follow the on-screen instructions to create an account so you may set up your return.

We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location. Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service. If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.

Because our orders process quickly, there is a very short period of time in which an order can be cancelled. Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed. If a “Cancel Order” button is visible, you may cancel your order online without assistance. If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.

For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy. For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.

A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products. A Freight Return Label will automatically be issued at no charge for defective returns. Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit. Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.

A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service. The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.

You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage. If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team. If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account. We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.

There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.

In case of a lost shipment, please contact our customer service team as soon as possible for assistance.

Please call one of our teams for help: All Products: (800) 375-3403 Appliance Specialist Team: (855) 484-3292 Flooring & Tile Specialist Team: (855) 484-3293

We currently accept the following forms of payment: Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home Ferguson Line of Credit Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order. Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address. PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com. Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.