Extra Space Storage

4.7
272 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 3764 Jacobs Xing in Middleburg, FL today! Our large selection of storage units, climate controlled units, exceptional security, ADA compliant, covered loading bay, deliveries accepted, parking spaces, elevator access, military discount, Wifi available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
3764 Jacobs Xing, Middleburg, FL
32068, United States

Hours

Reviews

4.7
272 reviews
5 stars
244
4 stars
8
3 stars
2
2 stars
1
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Sarah and Werby, received high praise for their friendliness, helpfulness, and professionalism.

Cleanliness

The facility is consistently described as clean and well-maintained, contributing to a positive customer experience.

Accessibility Issues

Several customers reported problems with access to their units, including facility closures and issues with the app.

Pest Problems

Multiple reviews highlighted a significant rat infestation issue, leading to dissatisfaction among customers.

Price Increases

Customers expressed frustration over unexpected price hikes after initial rental agreements.
  • SA
    Sandra Aponte
    3 days ago
    5.0
    I had a problem with the unit, but thanks to manager Sarah, she fixed my problem! She was super nice! Thanks to her, I will continue to stay at extra space storage!!
  • ST
    Shante Turnwall
    3 days ago
    4.0
    The building, does not have great signal throughout which can make it difficult for some units with keyless locks, however the staff is 5+ stars! Jennifer was amazing showing us all the options and making it easy to find what we needed, verifying we would have a signal at our unit and getting the lease completed in fast fashion. Sara also in the office, offered any assistance we may need in the future. Thank you ladies!
  • BT
    Brent Turnwall
    3 days ago
    4.0
    Jennifer and Sara were great help. Very knowledgeable. The only reason why it’s a four and not five star is because the units open via Bluetooth and some parts of the building is a dead zone for phones. But again, Jennifer and Sarah were a great help
  • BA
    Bryan Asuncion
    Jan 6, 2026
    5.0
    Fantastic service by Sarah at the front desk. Extremely kind and helpful. A very clean and inviting facility.
  • RH
    Rachelle Hagan
    Dec 25, 2025
    3.0
    I do/did like the convenience of setting everything up over the phone. Super convenient location with temperature controlled storage. The cost is good as well with the 4 month promotion. My complaint was the map of the premises wasn’t sent in any of the emails. Felt like a Lab rat trying to find the unit. No physical signage on any entry, Besides the Office. Thank goodness I am observant and saw a toilet sign. There was a glitch with the download of the app. When I tested the system thru the app on my brand new phone the notification said the signal was out of range. We were standing in front of the elevator. When I called on. a Sunday, I got all automated responses and only permitted leaving messages. Went back to the storage building, found the office ( which was closed. Usually people schedule self moving on Saturday and/or Sunday.) Finally called the technical dept from a QR code. Had to uninstall and reinstall the app. Then all worked. I am usually savvy of this stuff. Too many neglected factors in the emails. If this helps anyone else. Great!!

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.