Extra Space Storage

4.9
1529 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 12380 SW 8th St in Miami, FL today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, elevator access, RV parking, golf carts available, kiosk, wide drive isles, vehicles are allowed in drive-up units, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
12380 SW 8th St, Miami, FL
33184, United States

Hours

Reviews

4.9
1,529 reviews
5 stars
1,491
4 stars
17
3 stars
5
2 stars
1
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Gustavo and Ili received numerous praises for their exceptional customer service, being described as friendly, professional, and helpful.

Facility Experience

Customers appreciated the cleanliness and security of the storage facility, noting it as well-maintained and accommodating.

Communication

Many reviews highlighted the thorough explanations and clear communication provided by staff, particularly Gustavo, which made the rental process easy to understand.

Access Issues

One customer reported a negative experience regarding access restrictions and inconsistent treatment, raising concerns about communication of rules and fairness.
  • PM
    pat ml
    3 days ago
    5.0
    Me atendió la Srta del front desk muy amable
  • CE
    Carlos Estevez
    Jan 3, 2026
    5.0
    Gustavo explained everything perfectly and got a great deal
  • YP
    Yanet San Pedro
    Jan 3, 2026
    5.0
    Muy agradecida del señor Gustavo una persona súper profesional y con muy buena actitud mil gracias a esta compañía por tener ese muchacho atendiendo a las personas felicidades Gustavo nunca cambies tu forma de tratar a las personas
  • AA
    Adrian
    Jan 2, 2026
    5.0
    Gustavo buena atención trato y buena explicación gracias
  • GG
    Gregg
    Dec 16, 2025
    1.0
    Location: Extra Space Storage – 12380 SW 8th St. Employee mentioned: Amanda (red hair) I rented a unit at this location and paid my rent in full. From the first day, I experienced unusual and uncomfortable treatment that escalated into access issues. On a Sunday, when the office was closed but tenant gate access was still open (as it is for all tenants), I was inside my unit organizing my belongings. I had a portable power station and solar panels briefly set outside my unit, and the unit door was closed. A staff member named Amanda (red hair) approached me and told me I “couldn’t do that.” This was the first time anyone informed me of such a rule. I immediately complied and stopped once it was brought to my attention and explained that I did not know this was prohibited. Despite my immediate compliance and the fact that my rent was fully paid, I was then told that: My gate access would be restricted to office hours only I could be “kicked out” No written warning or explanation would be provided No specific lease clause or policy would be shown to me What concerns me most is that every other tenant continues to have normal after-hours access, while only my access was blocked, even though I am not in default and corrected the issue immediately. I was never given a warning, written notice, or opportunity to resolve anything formally. When I asked for clarification or documentation, I was told they “didn’t care” and was effectively told to leave if I didn’t like it — while keeping my payment. This experience felt unprofessional, inconsistent, and unfair. If there are rules, they should be clearly communicated, enforced equally, and handled with basic respect — not sudden access restriction and threats after rent is paid. I have since escalated this issue to corporate and am requesting written clarification and restoration of equal access. I hope management addresses this, because no paying customer should be treated this way.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.