Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Lutz, FL is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
3,119 reviews
5 stars
1,818
4 stars
617
3 stars
257
2 stars
114
1 star
313
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for rudeness and lack of assistance.
Product Availability
Customers appreciated the wide selection of products and the store's organization, but some reported difficulty finding specific items or receiving help.
Delivery Issues
Several reviews highlighted problems with delivery services, including incorrect deliveries and poor communication regarding delivery status.
Store Environment
The store was generally described as clean and well-stocked, with a positive shopping atmosphere, although some customers noted a lack of staff availability.
- DFdc fish3 days ago5.0Had a problem but they resolved it quickly
- JMJohn MacLeishJan 6, 20265.0Austin is top notch. Thank you for hiring him, his customer service is outstanding.
- BMbud maddieDec 31, 20255.0Always a success when looking for something at Lowe's. Got several items including a garbage deposit since the other we had went belly up. And the man working in plumbing took the time to answer our questions and show us how to install it. And military discount saved us $28.
- JJJasonDec 23, 20251.0Horrible install experiences on multiple occasions. Lowes customer service stinks when your counting on them to install the appliances they sell.
- ARAmit RathiDec 12, 20251.0Staff Carelessness I am extremely disappointed with my recent experience at this Lowe’s location. I accidentally left my prescribed sunglasses in a cart but quickly called the store. They confirmed they had my glasses in their possession. When I returned to pick them up the next day, the same employee said they were gone - disappeared from behind their counter. What's infuriating is the complete lack of accountability or support. The manager's response was dismissive and cold: "We're not responsible for your personal items" - even though they had physically taken my glasses and kept them at their desk. They offered zero help, no investigation, and claimed the 24/7 cameras showed nothing. How can something vanish from a staffed counter with surveillance everywhere and no one takes responsibility? These are prescription sunglasses - expensive and not easy to replace quickly. The carelessness and indifference from staff made this situation so much worse. Terrible customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Lutz, FL offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, flooring, garden tools, grills, hardware, lighting, plumbing, tools, and more. They also provide installation services for various home improvement needs.
What are the operating hours of the Lowe's Home Improvement store in Lutz, FL?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary; for example, the store is closed on November 27, 2025, and December 25, 2025.
Does Lowe's Home Improvement in Lutz, FL offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also sent when your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
Are there any nearby locksmith services to Lowe's Home Improvement in Lutz, FL?
Yes, Minute Key and minuteKEY locksmith services are nearby, which can be helpful if you need key or lock services during your visit to Lowe's.
What dining options are available near Lowe's Home Improvement in Lutz, FL?
Nearby dining options include Wendy's, Pizza Villa, Benedetto's Ristorante Italiano, Hungry Howie's, Subway, and Breakfast Station, offering a variety of fast food, pizza, Italian, and breakfast choices for customers.
Are there any nearby emergency services close to Lowe's Home Improvement in Lutz, FL?
Yes, Pasco County Fire Rescue - Station 23 is nearby to Lowe's, providing fire protection and emergency services in the area.
Does Lowe's Home Improvement provide services for both beginners and professionals?
Yes, Lowe's is equipped to support beginners starting DIY projects as well as professional contractors by offering expert advice, a comprehensive product range, and installation services.
How can I contact Lowe's Home Improvement in Lutz, FL for customer service?
You can contact Lowe's customer service by phone at +1 813-345-9020 or via email at customercare@lowes.com. They also have active social media profiles and a website for additional assistance.