Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Lakeland, FL, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
3525 Lakeland Highlands Road, Lakeland, FL
33803, United States
Hours
Reviews
4.1
2,452 reviews
5 stars
1,401
4 stars
542
3 stars
197
2 stars
84
1 star
228
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported unhelpful or rude staff, particularly at the customer service and paint desks.
Staff Availability
Numerous reviews highlighted a lack of staff availability, with customers often struggling to find assistance when needed.
Product Availability
Customers appreciated the variety and availability of products, but some reported issues with stock levels and incorrect information regarding product locations.
Delivery Issues
Several customers expressed frustration with delivery services, citing missed deliveries and poor communication regarding delivery schedules.
Store Cleanliness
The store was generally noted for being clean and well-stocked, although some customers mentioned issues with organization and management.
- JMJason Miller4 days ago1.0Out of everything carts are horrible. Customer service is nonexistent at this location.
- RRRaúlDec 24, 20255.0Good
- BBben browningDec 23, 20251.0I hope you know what you need and know where to find it before you go. What little staff was working was unhelpful and honestly ignorant of what I was looking for. At check-out(only self check-out was available, no actual cashiers) the security employee was more concerned with who may be stealing than actually assisting people trying to purchase their required items. Lowe's and their staff and culture is why I prefer Ace or most other small hardware stores. If you want to feel like a criminal and not receive any actual customer service, you'll probably enjoy shopping at Lowe's. Edit: I went back today to look for an item available online and in-stock according to the Lowes website. The product was not where the website said it was and when I asked an employee they were also unable to find it. While in the store helping myself because the employees were unable to help, The loudspeaker system DID NOT STOP announcing that people needed help in paint, windows and glass-cutting. It was lile a medly of customers needing help and receiving none in each department. I saw several employees stocking shelves and changing (raising) prices but whoever was literally asking for help across the PA system did not receive a response the entire time I was in the store. I almost purchased some adhesive I needed but decided to go to a local hardware store to try to get it there instead. Also the checkout line at the lumber section was 5 customers deep and there was a forklift parked right in the middle of the unblocked aisle with no employee near it. Dangerous.
- ZNZen NNov 25, 20255.0My name is Kelli and I have had the pleasure of coming across some really amazing people during my visits at Lowe's in Lakeland in Lakeland Highlands, I believe the store is 783 Dale is always available and very versatile and knows pretty much everything, Karen is at the pro desk and she always gets everything right for me in my order and even gives me tne best advice. There is a guy named Chip that is in the Paint area and he is absolutely amazing. This is one of my favorite Lowe's and I want to thank everybody for being awesome.
- JHJohn HuegelNov 23, 20255.0Very attentive service for a large multiple appliance purchase. We also get a lot of seasonal flowers and vegetables.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Lakeland, FL?
You can find a wide range of home improvement products including appliances, bathroom supplies, building materials, flooring, garden tools, hardware, kitchen items, lighting, lawn equipment, plumbing supplies, power tools, and more. Brands available include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, and others.
What are the store hours for Lowe's Home Improvement in Lakeland?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, so check the website for specific dates.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I track or check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account to receive updates.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. Returns from Lowes.com can be started online, while in-store returns require proof of purchase at the customer service desk.
What installation services does Lowe's Home Improvement provide?
Lowe's provides various installation services including appliances, cabinets, countertops, doors, garage doors, gutters, hardwood floors, lighting, HVAC, roofing, flooring, and more.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What nearby places can I visit when shopping at Lowe's in Lakeland?
Nearby you can visit Bealls Store and Bealls Florida for clothing and shopping, Mellow Mushroom for pizza and dining, and Lakeland Marketplace for additional retail options.
Are there nearby services that can complement a visit to Lowe's Home Improvement?
Yes, nearby services include Minute Key for key and locksmith needs, Blue Rhino Propane Exchange for propane supplies, and CubeSmart Self Storage for storage solutions.
How can nearby food and dining options enhance my visit to Lowe's Home Improvement?
You can enjoy meals or snacks at nearby restaurants such as Wendy's, Arby's, Mellow Mushroom, and LOWE'S OF LAKELAND - Kitchen Design and Remodel before or after your shopping trip.