Leslie's Pool Supplies

Reviews

• CA

  Carlos Asturrizaga

  4 days ago
  5.0
  Great place to get your pool running best.
• AR

  Ameer Robinson

  Mar 18, 2026
  1.0
  ⭐ 1 Star – Years of loyalty wasted in one visit I have been a customer at this Leslie’s location for years. Not months. Not occasional visits. Years. I’m an AccuBlue member. I’m part of Pool Perks. I’ve spent thousands of dollars at this specific store over time. I go out of my way to come here, even when I know I can get the same products cheaper somewhere else, because the experience used to be worth it. Today? That ended. I came in to exchange four empty chlorine jugs, something I’ve done here for years without a single issue. Like any normal pool owner, my jugs are kept outside. We just had weeks of leaves, rain, and pollen. Of course they’re dirty. They’re chlorine jugs, not something people keep spotless indoors. Mary, who said she’s the manager, refused to exchange them and told me I had to take the same ones back because they were “in poor condition.” That has never been a problem before. Ever. But what really pushed this over the edge wasn’t just the decision. It was how she handled it. There was: No effort to help No real explanation No flexibility No customer service Just a flat refusal, like I was a brand new customer instead of someone who has been spending money there for years. And then it got worse. Instead of taking accountability or simply providing her information when I asked, she tried to push me off to her district manager. I had to stop her and make it clear: “Mary, I asked for your information. I asked for a business card. I didn’t ask to speak to a district manager.” She still refused to provide an employee ID and wouldn’t give me a business card. That’s unacceptable. You know what would have fixed this instantly? “Hey, next time just rinse them off before bringing them in.” That’s it. That’s all it would have taken. Instead, I walked in trying to get my pool back in shape after weeks of dealing with leaves and pollen, getting ready for pool season, and walked out frustrated, irritated, and honestly shocked at how bad the service was. After years of loyalty, this is how it ends? Because of this: I will not be coming back to this location I am seriously considering canceling my AccuBlue membership And if I continue with Leslie’s at all, I will go somewhere else, even if it’s less convenient This wasn’t complicated. This was a simple moment where basic customer service should have been applied and it wasn’t. Completely avoidable. Completely frustrating. Completely disappointing.
• BF

  Bradley F

  Jan 24, 2026
  5.0
  Love their digital pool water test. Employees are always friendly and helpful. I test 1x per week, follow their recommendations, and my pool always looks great.
• AV

  Antonov Verkhoyansk

  Dec 29, 2025
  5.0
  Overall Rating: 5 I miss your former employee Mr Craig a lot. He was a real diamond. The best of the best. It will be very hard to replace him ever. Today I want to remember all the contributions he made for Leslie Pools - both tangible and intangible. He went much above and beyond any employee I have ever seen in helping customers resolve issues. We are missing you Mr Craig. ❤️❤️🙏🙏 A lot of people including myself have made many comments, both good and bad about Leslie Pools. However the most endearing facts about Leslie Pools are these: 1. They give their customers very high priority. 2. While the response from individual employees might vary depending on the individuals disposition, the company in its entirety tries it’s best for their customers. 3. They are leaders in their business. Their competitors dont even come close to providing their high quality of service and standards. 4. They maintain their high standards among all their stores. 5. They surpass their competitors in customer service. If you ever have an issue with a store then please leave a comment and let Leslie Pools management handle it. . . . 🙏🙏 . .
• RS

  Roger Smith

  Aug 19, 2025
  5.0
  Perfect to buy here! Special when there is the girl called MICHELLE C. Good customer service and very professional to do her job always with respect. Something that many stores lack. Good prices and excellent service.