Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
5.0
2,543 reviews
5 stars
2,513
4 stars18
3 stars0
2 stars1
1 star11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness, knowledge, and friendliness of staff members like Seth, Bill, Alex, and Logan.
Product Knowledge
Staff demonstrated a strong understanding of products, providing detailed explanations and recommendations tailored to customer needs.
Positive Experiences
Many reviews highlighted enjoyable shopping experiences, with customers feeling comfortable and well-assisted throughout the process.
Delivery Issues
A significant concern was raised regarding the delivery service, with one customer reporting a negative experience that involved damage and lack of resolution.
- RGRickandkandee Griffith1 day ago5.0Seth gave us a Wonderful Sleep Fit Experience today ❤️ at the St Johns Town Center. We will be buying our Tempur-Pedic Ergo Smart very soon. Thank you Seth !
- NMNirmin M4 days ago5.0Bill was amazing!! He gave us all the details and the end of our consultation we had no questions. He showed us everything we were looking for and more. Thank you for all your help!
- DDdenisJan 2, 20265.0Alex was extremely helpful, friendly and knowledgeable. Even let us try out some of the mattresses for a future purchase. Went in for a couple of pillows and just by answering a couple of questions, he knew exactly what to recommend.
- AOArb OptimalDec 27, 20255.0Bill Lego was absolutely wonderful!!! My husband and I purchased our mattress from another location, but we went into the St. John Town Center location for a mattress pad. Bill was so knowledgeable, and even assisted us with questions that we still had about our newly purchased mattress. Purchasing a mattress is such a big decision, and can be a little overwhelming. I truly believe Bill would ease someone’s anxiety over such a personable purchase. I truly appreciated his expertise, and helping me understand my new mattress and adjustable base better.
- SKSvitlana KorniienkoDec 26, 20255.0Great store and excellent service! Alex was amazing — very knowledgeable, friendly, and took the time to explain everything and help us make the right choice. We also took advantage of a great pillow promotion — buy one, get one free — which was a nice bonus. Overall, the service was outstanding. Highly recommend!
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress purchased at the store?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames, except non-U.S. or unusual sizes. Ensure your mattress is supported by a flat, solid surface or suitable foundation.
How will my new mattress be delivered when I purchase at the Tempur-Pedic Flagship Store?
Select mattresses come with free White Glove delivery, where setup and mattress wrapping removal are handled for you. The TEMPUR-Cloud mattress ships compressed to your door for self-setup without White Glove service.
What distinguishes the Medium Hybrid mattress from the Medium mattress at this store?
Medium Hybrid mattresses combine a coil system with TEMPUR® material for pressure relief and added responsiveness, tending to feel softer than Medium non-hybrid options due to use of TEMPUR-ES™ material.
Does the Tempur-Pedic Flagship Store offer custom mattresses for RVs, boats, or planes?
Yes, custom-sized Tempur-Pedic mattresses are available through an authorized partner. Having your dimensions ready will speed up the ordering process. Contact a Sleep Expert at 888-811-5053 for assistance.
Are replacement mattress covers available at this Tempur-Pedic store?
Yes, replacement covers can be ordered online for current models, and in-store Sleep Guides can assist with covers for older mattresses or unavailable models.
What payment options are accepted at the Tempur-Pedic Flagship Store in Jacksonville, FL?
The store accepts various payment methods including American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing, Mastercard, and Visa.
What are the store hours for the Tempur-Pedic Flagship Store in Jacksonville?
The store is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Are there nearby stores I can visit for clothing and accessories when shopping at Tempur-Pedic Flagship Store?
Yes, nearby you can find Hollister Co., Michael Kors, Brighton, and Anthropologie, offering a variety of men's and women's clothing and fashion accessories, perfect to combine shopping trips.
Can I visit toy and hobby stores near Tempur-Pedic Flagship Store during my shopping visit?
Absolutely! LEGO and The Lego Store, both nearby, offer great options for toys and hobby enthusiasts to explore before or after your mattress shopping.
What furniture and home goods stores are nearby the Tempur-Pedic Flagship Store for additional home shopping?
Nearby are Pottery Barn, Tempur-Pedic USA, and other furniture stores where you can shop for complementary home goods and furniture products.