Splash Pools and Spas

Reviews

• KA

  Ken Anderson

  Dec 27, 2025
  5.0
  Purchased an Artesian Spa from the Jacksonville store. Susan and JC were very receptive to our many questions and did whatever was needed to make our experience the best possible. Minor delay in getting the right cover but Susan was more than accommodating to our inconvenience. The Technician (Greg) was very respectful and professional in setting the hot tub up. As it is new I can’t rate any repair services as of yet but I am hopeful I will have just as good an experience.
• SH

  Shannon Hannaford

  Nov 5, 2025
  1.0
  I purchased a pool from this company for $5,000 just over two years ago, and my experience has been extremely disappointing. On the day of installation, the technician demanded an additional $315 via Zelle before proceeding—an amount that was never disclosed or discussed at any point during the purchase process. The installation itself was negligent. The pool was placed on a piece of glass, which rendered it completely unusable. It consistently lost nearly two feet of water every other day, resulting in water bills exceeding $450 just to maintain it. Due to these issues, the pool was only usable for a single summer—and only by myself. Attempts to contact the company for guidance, repair, or removal assistance have been ignored. The lack of communication, combined with undisclosed fees and unsafe installation practices, demonstrates a pattern of unprofessional and potentially unsafe behavior. I strongly advise against purchasing from this company. Customers should be aware that they may face hidden costs, poor installation, and a complete lack of post-sale support.
• BJ

  B J

  Jun 7, 2021
  5.0
  Very helpful
• CC

  cainmann

  Jun 26, 2018
  5.0
  The owners are great down to earth people
• MB

  Marty Boehm

  Oct 18, 2017
  2.0
  Big prices. Christmas store in front. One style jacuzzi steps. Lots of outdoor furniture