Brand Certified
Lowe's Home Improvement
4.2(896 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
5155 Lenox Avenue, Jacksonville, FL
32205, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(904) 486-1260
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/FL-Jacksonville/1691
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Jacksonville, FL, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.2
896 reviews
5 stars
523
4 stars
186
3 stars
78
2 stars
25
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees were praised for their helpfulness, while others were criticized for being unresponsive or rude.
Product Availability
Customers reported issues with product availability and discrepancies between online stock and in-store inventory.
Store Cleanliness
The store was generally noted as clean and well-organized, contributing positively to the shopping experience.
Delivery Issues
Several customers experienced significant problems with delivery services, including missed deliveries and poor communication.
- RNRandal NelsonFeb 12, 20265.0Free air pump out front! HUGE selection inside. Picking up an online order was easy.
- JPJohn PearsonFeb 8, 20261.0Worst store for service. I called in only to get a computer that couldn't figure anything out. Lowe's had called, left a message from Keith in Fulfillment and when I called back the phone rang for almost 10 minutes before someone answered. I dislike shopping at Lowe's but am stuck on some things as Lowe's and HD are the only local game in town.
- PMPam McMillianFeb 6, 20265.0You get 5 percent discount if you use their charge
- BBbEmbersJan 19, 20265.0⭐️⭐️⭐️⭐️⭐️ I wish I would’ve gotten his name. A gentleman was bringing back a hot water tank and, completely on his own, stopped to ask if I needed any help. He was obviously very busy, yet still took the time to check in with me. He was about 6 feet tall with salt-and-pepper hair, walking toward the back area. It was just so nice to have someone take a moment out of their day and share such positive energy. Experiences like that really matter. I highly recommend this Lowe’s — very, very good people.
- CSCharis ScurryJan 12, 20261.0I purchased a washing machine and dryer back in February. It was delivered on February 14th. I called on February 15th to inform them that something was wrong with the appliance as it was making this extremely loud noise and moving. They sent the delivery driver back out to adjust the legs. Needless to say, the washing machine continued making the noise. Since then, Lowe’s informed me that I am out of the return period. They informed me to contact Whirlpool. I have had 4 technicians to come out. Each one said something different. In addition to the noise, the temperature of the water wasn’t working. The cold water would come out hot and the hot water would come out cold. The 4th technician fixed the water issue, but not the noise issue. I have spoken with Shannon, Senior Manager Customer Care with Lowe’s and she stated that she can’t authorize a return or exchange. No one wants to take accountability for the washing machine that was delivered broken. I will NEVER purchase anything from Lowe’s again. I don’t care what it is. If I could rate them a ‘0’ I definitely would.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Jacksonville, FL?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Jacksonville?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed and others with reduced hours.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
Which payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What services does Lowe's Home Improvement provide?
Services include appliance installation, flooring and carpet installation, garage door installation, kitchen and bathroom remodeling installations, and more, covering a broad range of home improvement needs.
Are there any special amenities or services that Lowe's offers?
Yes, Lowe's offers free delivery, free haul away, gift cards, free shipping, and easy returns and exchanges.
How do I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if the order status changes.
What nearby places can help me during my visit to Lowe's Home Improvement in Jacksonville?
Nearby businesses such as minuteKEY and Minute Key can assist with key and locksmith services, while Blue Rhino Propane Exchange offers propane supplies. These can be convenient stops for related needs when visiting Lowe's.
Are there other home improvement or flooring stores near Lowe's Home Improvement?
Yes, nearby stores like Lumber Liquidators, Inc. and LL Flooring offer additional options for flooring and home improvement products, which might complement your shopping experience at Lowe's.
What other amenities such as banks or pharmacies are near Lowe's Home Improvement?
Nearby amenities include Wells Fargo Bank and Wells Fargo ATM for banking needs, Walgreens for pharmacy and convenience items, and Dollar Tree for discount shopping and snacks.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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