Brand Certified
Lowe's Home Improvement
4.1(2033 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
12945 Atlantic Boulevard, Jacksonville, FL
32225, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(904) 486-4701
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/FL-Jacksonville/1699
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Jacksonville, FL is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
12945 Atlantic Boulevard, Jacksonville, FL
32225, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,033 reviews
5 stars
1,156
4 stars
423
3 stars
138
2 stars
84
1 star
232
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received praise for their helpfulness, while others were criticized for rudeness and lack of assistance.
Installation Issues
Numerous complaints about installation services, including delays, poor communication, and unsatisfactory work quality.
Product Availability
Customers noted that the store is generally well-stocked, but there were instances of items being out of stock or difficult to find.
Checkout Experience
Long wait times at checkout due to understaffing and issues with self-checkout machines were frequently mentioned.
Positive Staff Interactions
Several customers highlighted positive interactions with staff members who went above and beyond to assist.
- ZKzelko kosorcicFeb 18, 20261.0I have purchased LG gas range on January 24th. Purchase included installation kit ,three years warranty ,technician to install and some fees. They finally delivered on February 17th and guys who delivered said they don’t know how to install,they lied that i didn’t order installation. Called customer service, they apologized and sent “technician “next day. He came and said adapter is needed for my home gas line and they didn’t have proper size ,so he called somebody from the office . Office Lady asked me if i am going to pay for adapter, i said yes just bring it. So technician left to Lowe’s to get that adapter and to be short never showed up again. For the rest of day I’m dealing with worthless Lowe’s contractor who only delivered gas range ,and supposed to install it but they failed to do it.No apologies whatsoever. I have paid them for the service they didn’t provide. I don’t care about this contractor ,but Lowe’s failed me and i am upset with them . One star is way too much for all this BS.
- DKDaniel KelleyJan 27, 20265.0Cassie at the Pro desk was excellent another reason to keep going blue
- BMBlain MoosJan 25, 20265.0Found exactly what I was looking for right before closing time.
- TRTed RJan 24, 20265.0Visited this Lowe’s location today to buy a grill. Spoke with a couple staff members that each gave me precise and accurate directions to purchase the grill. Yolanda was very helpful and made the trip efficient and helped us load the grill into the truck. One of the better teams I’ve seen at Lowe’s. Great job! 👏
- SSStefanJan 17, 20261.0As a contractor, I would avoid this place. I came here only to avoid the crowds at Home Depot since this store was empty, but I ended up waiting even longer because they are so incompetent.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Jacksonville, FL?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
Are there any installation services offered at Lowe's Home Improvement?
Yes, Lowe's offers various installation services such as appliances, cabinets, carpets, countertops, decks, dishwashers, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, and more.
What are the store hours for Lowe's Home Improvement in Jacksonville?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and on Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payment methods.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates about your order status.
What nearby restaurants can I visit before or after shopping at Lowe's Home Improvement?
Nearby restaurants include Chili's Grill & Bar, Crazy Dogs, Keke's Breakfast Cafe, Moe's Southwest Grill - Queens Harbor, Krispy Kreme, It's Just Wings, and Wendy's, offering a variety of dining options.
Are there nearby services for key and locksmith needs near Lowe's Home Improvement?
Yes, there are several nearby key and locksmith service providers including KeyMe, minuteKEY, and Minute Key, which can assist with your locksmith needs.
Is there a nearby propane supplier to Lowe's Home Improvement for outdoor grilling needs?
Yes, Blue Rhino Propane Exchange is located close to Lowe's and can provide propane for your outdoor grills and other needs.
What are some nearby financial services close to Lowe's Home Improvement?
Nearby financial services include First Florida Credit Union and Suntrust Bank ATM, which can be convenient for your banking needs during your visit.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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