Brand Certified
Lowe's Home Improvement
4.2(2224 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
13125 City Square Drive, Jacksonville, FL
32218, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(904) 696-4063
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/FL-Jacksonville/2472
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Jacksonville, FL is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
13125 City Square Drive, Jacksonville, FL
32218, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.2
2,224 reviews
5 stars
1,296
4 stars
469
3 stars
188
2 stars
65
1 star
206
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while others praised specific employees for their exceptional service.
Product Availability
Several customers expressed frustration over inaccurate inventory information and issues with product availability, leading to dissatisfaction and comparisons with competitors.
Store Cleanliness
Many reviews highlighted the store's cleanliness and organization, with customers appreciating the well-stocked aisles.
Delivery Issues
Numerous complaints were made regarding delivery problems, including missed deliveries and poor communication about order status.
Return Policy
Customers expressed dissatisfaction with the return policy, particularly regarding the inability to return unopened items after a short time frame.
- JSJehu StreetFeb 16, 20261.0This is got to be the absolute worst store in jacksonville Terrible customer service, extremely cashier, yelling and talking down to a customer The manager in the lumber department has got to be the dumbest human being I've ever met in my life. Requested to speak to the store manager and apparently he didn't even have the decency to come out and talk to me about the situation. Terrible store, terrible customer service and terrible cashiers, and poor management. However, I did open a new pro. Account at home depot, and I would strongly recommend moving there. They have better products, better service and a much better pro. Services program.
- JJJesse JohnsonFeb 11, 20261.0Will not let me return brand new unwrapped items that I purchased from this store.Because I lost my receipt. From now on I will definitely buy everything from Walmart and Amazon. Because they do not have such ridiculous return policies. Lowe's just lost my business forever. 👍✌️
- NNNJan 28, 20265.0Very clean and well stocked store. The employees are helpful.
- DSDaniel SnyderJan 20, 20265.0Very professional and helpful staff. The ASM we dealt with was extremely helpful and kind. Highly recommended this store.
- SWStacey WilliamsJan 11, 20265.0Kino, Lauren, Claire, Gabby and store Manager Mr. Clemente, made my day. When shopping for a lava lamp I found other things I didn't know I really needed. Kino took the time to help me because when u don't get a cart...u need a cart. Kino also impressed me with his knowledge of store merchandi se by being a consumer himself and having firsthand experience tonhelp me make an informed decision about what products to cover my outdoor concrete with. And by him being an Army Veteran I was that much more impressed. He said something that I actually agree with and adhere to...."I love helping people." It's like a breath of fresh air in humongous stores where it seems employees are dodging customers at times. I recommend a promotion because Kino "is that good". Hoping he and his wife and family all the best. Along with everyone at Lowes that went out of their way to assist the customer and make shopping a pleasant experience again. God Bless.😇
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Jacksonville, FL?
You can find hardware products, appliances, paint, patio furniture, home décor, tools, flooring, plumbing supplies, decking materials, grills, lumber, gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Jacksonville?
The store is open Monday to Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or with reduced hours.
Does the Jacksonville Lowe's offer in-store pickup and delivery?
Yes, both in-store pickup and delivery services are available at this location.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent when your order status changes.
What is the return policy at Lowe's Home Improvement Jacksonville store?
Most items can be returned within 90 days. Online purchases can be returned via the Order History page. In-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's in Jacksonville?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there any nearby places where I can get propane exchange when visiting Lowe's Jacksonville?
Yes, Blue Rhino Propane Exchange is located nearby, making it convenient to get your propane tank exchanged when shopping at Lowe's.
What other stores are located near Lowe's Home Improvement in Jacksonville?
Nearby stores include Walmart, Sportsman's Warehouse, Burlington, and Five Below, providing additional shopping options around Lowe's.
Are there food and dining options near Lowe's Jacksonville store?
Yes, nearby dining options include Salsas Cocina River City (Mexican/Tex-Mex), Tropical Smoothie Cafe, and FujiYama (Japanese and sushi).
Does Lowe's Home Improvement offer specialized installation services at the Jacksonville location?
Yes, Lowe's provides various installation services including appliances, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, flooring, lighting, cabinets, and more.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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