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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Jacksonville, FL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,526 reviews
5 stars
1,393
4 stars
534
3 stars
207
2 stars
101
1 star
291
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported rude or unhelpful staff, leading to frustration.
Staff Availability
Numerous reviews highlighted a lack of staff presence on the sales floor, making it difficult for customers to find assistance when needed.
Product Availability
Customers frequently noted issues with product availability and organization, with many items being out of stock or misplaced.
Store Management
Several reviews indicated poor management practices, with complaints about the overall organization and efficiency of the store.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences, particularly with specific employees who provided excellent service.
- EREric Rood1 day ago5.0customer service was very professional
- CWCheryl WillcoxJan 4, 20265.0All of my items was in stock........Happy Shopper 😃
- JRJ. RimmerDec 20, 20251.0Huge poor planning. 75 kids for the kids workshops on Christmas. Employees clueless with no other plan for the kids. Who turns a kid away? Just awful.
- USUngkana SmithDec 11, 20251.0I had a terrible experience at this store. I went in to buy some plants for my apartment and was thrilled to find some I really liked. I went to the self-checkout, not realizing one plant was missing a price tag. I immediately informed the cashier, who informed me I’d have to go back to the gardening section for help. (No problem, I work retail, so I can somewhat understand.) As soon as I walked to the checkout section in the gardening section, I was stared at as if I was bothering one of the employees. I asked if they could check me out, and he hesitated and asked another employee if the register was still open. As he began to check me out, I told him I was informed to come here because my plant was missing a price tag. He immediately caught an attitude and said, “I guess I could look it up.” He asked me for the name of the plant, and I told him the name. I also told him that there were a bunch of them in the section and that they were $60 each. He looked at the employee behind him and tried to force me to take a picture of the price tag because he couldn’t leave the area. But he wasn’t alone. So at this point, I was confused. Why was everyone giving me a hard time for trying to spend money? He threw his arm up and insinuated that I was wasting his time. Instead of asking for a manager, I simply left the cart. Whoever the older white man with glasses was, he was not helpful. No one was, and I was exhausted at this point.
- JGJackie Lee (Gmail)Dec 2, 20255.0This is hands down the best store of its kind, surpassing both Home Depot and other Lowe’s. The deals are amazing, and the customer service is top-notch. After being away from Jacksonville for several years, I just returned last week and needed to shop for a new washer, dryer, and some light fixtures. As soon as I asked for assistance, someone showed up almost immediately, and everything was taken care of without delay. The staff consistently checked in to see if I needed help, even while I was using the self-checkout. Truly impressive. They treat their customers like VIPs, and it's clear that the management here goes above and beyond since they create the atmosphere! This store truly makes Lowe's look good. From now on, I'll be making the trip here for all my home improvement needs.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, paint, patio furniture, plumbing supplies, lighting, outdoor equipment, and more, suitable for both DIYers and professionals.
What are the Lowe's Home Improvement store hours in Jacksonville, FL?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM, with holiday hours varying.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, return can be started online. In-store returns require proof of purchase at the customer service desk or use of the return barcode from your order details.
What are the payment options available at Lowe's?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Which brands are available at Lowe's Home Improvement Jacksonville?
Brands available include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, and many more trusted names.
Are there any nearby places where I can get propane near Lowe's?
Yes, Blue Rhino Propane Exchange is located nearby for your propane needs, which complements your purchases at Lowe's especially for grills and outdoor equipment.
Where can I find key and locksmith services close to Lowe's Home Improvement?
Minute Key and minuteKEY locksmith services are located near Lowe's, offering convenient access if you require key cutting or locksmith assistance before or after your visit.
Are there any places nearby where I can grab a coffee when visiting Lowe's?
Starbucks coffee shop is close by, so you can enjoy a coffee break before or after shopping at Lowe's Home Improvement.
How can nearby places like Discount Tire and FedEx enhance my visit to Lowe's Home Improvement?
Discount Tire nearby can help you with your automotive needs such as tire repair or purchase, while FedEx Office Print & Ship Center offers freight and shipping services to complement your shopping and project needs at Lowe's.