Brand Certified
Lowe's Home Improvement
4.0(2694 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
8054 Philips Highway, Jacksonville, FL
32256, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(904) 828-5170
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/FL-Jacksonville/1842
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Jacksonville, FL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
2,694 reviews
5 stars
1,484
4 stars
557
3 stars
222
2 stars
117
1 star
314
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unresponsive.
Product Availability
Customers noted that while some items were in stock, others were difficult to find, and there were issues with product quality.
Delivery and Installation
Many customers expressed dissatisfaction with delivery and installation services, citing delays, poor communication, and issues with contractors.
Store Conditions
Several reviews mentioned cleanliness and organization issues within the store, impacting the overall shopping experience.
Checkout Experience
Customers frequently reported frustrations with self-checkout processes and long wait times due to a lack of cashiers.
- JWJessica WilsonFeb 1, 20261.0Do not go to this Lowes and do not online order from this Lowes. They were supposed to deliver a faucet to me today but when I called and asked about it they said it should have arrived hours ago and they put it in a locker at their store. They could not tell me when it'll be delivered even the day it would be delivered! I ended up having to cancel the order and wait 3 days for a refund while having to go to another store to pay twice as much! Manager could do nothing to make this right and it's obvious they don't know what they are doing. Don't go here ever.
- GHGrant HarrisJan 31, 20265.0We bought a ceiling fan that needed a modification for a diagonal ceiling... we went to several different lowes and got a few things, but this particular one had exactly what we needed all in one kit.. the other stores were trying to sell each piece individually. Great finds here.
- SKSusan KirkJan 30, 20261.0We had windows sliding glass doors and a front door installed. I wish I never ordered from them, horrible experience with managers and corporate they have no clue what’s going on. We went through 2 contractors with them. It took 3 times before the inspector would even pass it. Now my screen door doesn’t even work right I would rather pay someone else to fix it then call them because it took 7 months to get this work done. So if anyone wants windows or doors go right through the company. I wish I knew that before I had my work done, no compensation for the many days we waited for them, just horrible.
- MMMeg MonahanJan 29, 20265.0We were looking at cabinetry and flooring this evening at Lowe’s on Philips Hwy. We spent a long solitary time in the cabinetry department before exploring flooring. We had a sample from Floors and Decor we were fond of. Ashley Lantz was in the flooring department and she was absolutely wonderful. She was knowledgeable and genuinely seemed to care that we got the outcome we would be happy with. Ashley got a ladder out to bring down a sample of LVP and then gave us various other samples to consider. She even looked at the flooring with the cabinet and quartz samples. Honestly, it is really refreshing to walk into a home improvement store and actually find quality assistance. I know that our construction company may be placing the order and I will try to credit Ashley when they place the order. I just want to take the extra time to say thank you Ashley Lantz. You are why we will be placing our order through Lowe’s. Ashley went above and Beyond.
- KAKristie AntonettiJan 25, 20261.0I purchased flooring from here. I do carpet on my stairs and upstairs and laminate wood downstairs. Everything was going pretty good. Well less than a year after install I noticed my carpet started bunching up. They came out and re-stretched the carpet. And also I have noticed the laminate wood floors and starting to like separate from each other in multiple areas. It has only been 2 years since the install….. I paid THOUSANDS of Donald’s for this and I can never get anyone else to call me back or some out to fix the problem… I am sooo pissed!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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