Brand Certified
Lowe's Home Improvement
4.0(2634 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
4040 Oldfield Crossing Drive, Jacksonville, FL
32223, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(904) 886-7112
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/FL-Jacksonville/0502
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Jacksonville, FL, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
4040 Oldfield Crossing Drive, Jacksonville, FL
32223, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
2,634 reviews
5 stars
1,433
4 stars
565
3 stars
209
2 stars
118
1 star
309
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Product Availability
Customers expressed frustration over product availability, with several instances of items being out of stock or incorrect orders being delivered.
Checkout Experience
Numerous reviews highlighted dissatisfaction with the self-checkout process and the lack of staffed checkout lanes.
Staff Knowledge
While some employees received praise for their helpfulness and knowledge, many customers noted that staff were often unhelpful or lacked product knowledge.
Delivery Issues
Several customers experienced significant issues with delivery, including delays, incorrect items, and poor communication regarding their orders.
- MRMark Renner1 day ago5.0Selection is good available workers is another story.
- RHRoger HallFeb 16, 20261.0I went to this store looking for a bag of floor mud base. The pallet bay was empty. I asked the gentleman in the tile department. I was told that the employee was at lunch. After this employee came back they would pull down some pallets. I was not happy with the customer service. I asked the gentleman in the Tile Department if there was anyone available in the store to pull down a pallet. I was told no. This is not the first time I was disappointed in the customer service at this store. Its just the first time I am posting about the lousy customer service at this Lowes location.
- GKGregory KitchensFeb 15, 20262.0Great job on product and they generally have what I need. Fail miserably on check out with few or no cashiers. I just don't do well on the self checkout as I see others get frustrated the same way. Will now only go if with my wife as she has patience (and hearing) to deal with the self checkout process. Couldn't get it to work recently and just left product at the checkout without purchasing as I thought they wanted it more than I did. Amazoned what I needed and had it next day. At least got to figure out what I needed to order.
- TNTNT NelsonJan 31, 20262.0The customer service at Oldfield Crossing Lowe’s is crap! I’ve always got my mulch here since I live very close, and I used to be able to pull my trailer right in there and they would load me up. Now I have to make several trips with a large cart from the very back of their store. This specific trip I passed about four different employees that we were sitting around, chitchatting early in the morning, who just watched me loading up the mulch and making trips without offering any help… until of course, I had about seven more bags left to load from the cart to my trailer lmao…then one asked if I got it. Yeah, I got it guys. Thanks. 👍. The older gentleman that is usually there with the camo vest does usually help me out, and I do appreciate him, but even then you have to go hunting down and ask him to bring a pallet out for ya. I guess I’ll have to drive down the road a bit to the Home Depot from now on
- JDJimmy DiamondJan 25, 20261.0Ordered salt for my water softener. This is how the driver left it, not even by my front door or by my garage. And as you could tell by the pictures, they were not stacked. 3 of the bags were torn. And the salt was on my walkway, which is unusable. Tried calling customer service they did nothing.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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