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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Jacksonville, FL, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4040 Oldfield Crossing Drive, Jacksonville, FL
32223, United States
Hours
Reviews
4.0
2,480 reviews
5 stars
1,350
4 stars
542
3 stars
199
2 stars
105
1 star
284
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff and unhelpful responses to inquiries.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, others were criticized for being unhelpful or lacking product knowledge.
Product Availability
Customers expressed frustration with product availability and issues with online orders, including delays and incorrect items.
Store Cleanliness
The store was generally noted as clean, but some customers mentioned disorganization and difficulty finding items.
Pricing Issues
Several reviews highlighted concerns about high prices compared to competitors, as well as dissatisfaction with return policies.
- ELEric Lee1 day ago4.0Always friendly and helpful lately
- TCTrev CheekDec 16, 20255.0Great staff
- AAAlyDec 16, 20251.0Terrible experience. Forgot to get stirrers for my paint and couldn’t find them in the paint section. One worker was near me so I asked him if he could help me find them. Older man, glasses, bald, wearing a hat and camo vest. Wish I had gotten his name. The look he gave me was honestly appalling. I have never felt more uncomfortable asking for assistance. He actually looked mad at me. Didn’t walk me to them, didn’t even point. Just said “over there by the yard sticks.” Made me feel so stupid, when in reality they were hidden in a box to the side. The man with the handicap at self checkout was very nice, but I will never be shopping there again.
- JAJeremy AbreuDec 6, 20255.0Great pro team. Don't trust the wood they pick. They're pro loaders for sure.
- MWMarcus WashingtonNov 28, 20251.0Worst ran Black Friday I have ever been apart of. Supposedly gave out all tickets before 5:30 and then proceeded to not tell anyone else that came up and had them standing out in the cold with infants for 30min.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Jacksonville, FL?
You can find products like paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, bathroom storage, and more at Lowe's Home Improvement.
What are the operating hours for Lowe's Home Improvement in Jacksonville, FL?
Lowe's is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I track my order status at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account, where you will also receive email updates about your order.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any special services offered by Lowe's Home Improvement?
Yes, Lowe's provides appliance installation, flooring installation, roofing installation, and many other installation and repair services.
Is Lowe's Home Improvement wheelchair accessible and do they offer recycling services?
Yes, Lowe's has wheelchair accessible parking and offers recycling for electronics, light bulbs, and batteries.
What nearby places can I visit around Lowe's in Jacksonville, FL?
Nearby you can visit KFC for a quick meal, Rack'em Up Sports Bar and Billiards for food and fun, and the Paddock Club Mandarin, a local landmark and bar.
Are there nearby services related to home improvement close to Lowe's?
Yes, Incredible Closets and Incredible Kitchen and Bath, which specialize in kitchen remodeling and countertop installation, are located nearby.
Which nearby transit or convenience services could help customers visiting Lowe's?
Customers can use services like LibertyX Bitcoin ATM and Western Union nearby for convenient financial transactions when shopping at Lowe's.