Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Jacksonville, FL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
9525 Regency Square Boulevard N, Jacksonville, FL
32225, United States
Hours
Reviews
4.1
2,450 reviews
5 stars
1,432
4 stars
498
3 stars
202
2 stars
81
1 star
237
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some customers praised helpful and friendly associates, others reported poor service and unhelpful attitudes.
Product Availability
Customers appreciated the variety of products available, but some expressed frustration over stock issues and delivery delays.
Store Experience
Many reviews highlighted a clean store environment, but there were complaints about difficulty finding assistance and long wait times for help.
Management Issues
Several customers mentioned dissatisfaction with management, particularly regarding handling complaints and customer service policies.
- KKKristen4 days ago1.0Terrible customer service today. Stood at the paint counter for 30 minutes while multiple associates walked by and said “ let me see if I can find someone to help you” . No one came to help. I called Home Depot while waiting and had better customer service over the phone to get the help I needed. Lowe’s should do better than what was experienced today.
- RTRobert TurnerJan 1, 20264.0They got decent service except for when u need wire cut it used to be really bad, now days it takes 5min or less for someone to show up to cut wire for you.
- ASAnthony SDec 27, 20254.0First Lowe's I've seen selling clothes, and name brand Carhartt at that. Staff was friendly and pickup was quick and easy.
- HBHal BDec 27, 20255.0Everything you need and more for home improvements. Even Christmas gifts, which were a great hit for all the children. Good management and staff at this location.
- APAshley Del preteDec 22, 20255.0CHRIS WAS FANTASTIC! The first paint associate seemed unsure of what was going on and was not very helpful, but then Chris stepped in and completely turned the experience around. Chris quickly found the exact color I needed, spent a long time answering all my questions, taught me about different paints and tools, and gave me great tips to make my project easier. As an autistic woman, these kinds of purchases are usually overwhelming, but thanks to Chris I left feeling confident, happy, and excited to start painting.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Jacksonville, FL?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical, flooring, garden tools, grills, hardware, kitchen essentials, lawn equipment, lighting, lumber, paint, plumbing, storage, tools, and more.
What are the store hours for Lowe's Home Improvement in Jacksonville, FL?
Lowe's is open Monday to Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's in Jacksonville offer delivery and in-store pickup?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
Are there any nearby places of interest around Lowe's Home Improvement in Jacksonville?
Yes, nearby places include Blue Rhino Propane Exchange for propane needs, minuteKEY for locksmith services, and Miami Grill for dining options.
How can nearby places like Blue Rhino Propane Exchange help customers visiting Lowe's?
Customers can conveniently exchange propane tanks at Blue Rhino Propane Exchange near Lowe's, enabling them to get grilling or heating supplies promptly after shopping at Lowe's.
What dining options are available near Lowe's Home Improvement in Jacksonville?
Several dining options near Lowe's include Miami Grill for American cuisine, Cracker Barrel Old Country Store for Southern cooking, and Zaxby's for fast food chicken.
Are there any other home improvement or retail stores near Lowe's in Jacksonville?
Near Lowe's you can find hhgregg, which offers appliances and electronics, Michaels for crafts and arts supplies, and RadioShack for electronics and mobile phone accessories.
Does Lowe's in Jacksonville offer installation services?
Yes, Lowe's provides a variety of installation services including appliances, flooring, cabinets, countertops, decking, doors, lighting, plumbing fixtures, smart home devices, and more.