Brand Certified
Lowe's Home Improvement
4.1(2596 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
9525 Regency Square Boulevard N, Jacksonville, FL
32225, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(904) 855-8088
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/FL-Jacksonville/0503
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Jacksonville, FL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
9525 Regency Square Boulevard N, Jacksonville, FL
32225, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,596 reviews
5 stars
1,506
4 stars
513
3 stars
219
2 stars
89
1 star
269
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported poor service and unresponsive employees.
Staff Knowledge
Several reviews highlighted knowledgeable staff who provided assistance, but there were also complaints about employees being unaware of product locations.
Product Availability
Customers appreciated the variety of products available, but there were instances of stock issues and delivery problems.
Store Cleanliness
The store was generally noted as clean and well-organized, contributing positively to the shopping experience.
Negative Experiences
Multiple reviews detailed negative experiences, including rude interactions and unresolved issues with orders and installations.
- ECElizabeth Cedeno3 days ago5.0I had such a great experience here today! I came in with my wild young boys — which any mom knows can be stressful on its own — and shopping for things that aren’t totally familiar can make it even more overwhelming and time-consuming. Thankfully, Dan in Lighting and Ivan in Paint made the entire experience so much easier. Both of them were incredibly friendly, and it felt truly genuine. They were knowledgeable, patient, and went above and beyond to educate me on the products that would work best for my project. Dan helped me narrow down my final two ceiling fan options and made me feel confident in my choice. Ivan showed so much patience and compassion — especially when my boys were working my last nerve. He made sure I had everything I needed and even gave me helpful tips to make the project go smoothly. I’m so glad I chose to shop here today. Thank you, Dan and Ivan, for turning what could have been a stressful trip into such a positive experience!
- YCYumbo General Construction6 days ago1.0It is 6:30pm on a Wed and I waited for 30 mins in line for passha to tell me to stand on the other side after seeing me there and not telling me anything and nobody is there to help at all.
- WEWayne ElsethFeb 12, 20265.0Super helpful staff, guided me directly to what I needed. Everything in stock, too.
- IGIgor GavrilovFeb 10, 20265.0Clean, well-organized, and easy to find what you need. Staff are friendly and helpful. I’d definitely recommend this store.
- ECEmily CJan 24, 20261.0If I could give zero stars I would. My girlfriend went here to buy tools for her job. She was in the store shopping and took a couple pictures of things she wanted to get with her next paycheck. An employee approached her and asked if she needed anything or was going to buy anything. She said “I’m fine I’m just looking, thank you”. The employee responded with “you’re not looking, you’re taking pictures.” My girlfriend, slightly confused, said “yes, I am. Is that an issue?” And the employee said “we don’t do price matching here.” My girlfriend said that was fine, that that’s not what she was doing, and that she was just trying to get affordable tools. The employee responded with “yeah your people can’t afford this.” She immediately left after this interaction, feeling very uncomfortable and targeted by this employees behavior. This is absolutely disgusting behavior. Lowe’s as a company should be appalled by their employees treating PAYING CUSTOMERS this way. Do not give your money to this company.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Jacksonville, FL?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical, flooring, garden tools, grills, hardware, kitchen essentials, lawn equipment, lighting, lumber, paint, plumbing, storage, tools, and more.
What are the store hours for Lowe's Home Improvement in Jacksonville, FL?
Lowe's is open Monday to Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's in Jacksonville offer delivery and in-store pickup?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
Are there any nearby places of interest around Lowe's Home Improvement in Jacksonville?
Yes, nearby places include Blue Rhino Propane Exchange for propane needs, minuteKEY for locksmith services, and Miami Grill for dining options.
How can nearby places like Blue Rhino Propane Exchange help customers visiting Lowe's?
Customers can conveniently exchange propane tanks at Blue Rhino Propane Exchange near Lowe's, enabling them to get grilling or heating supplies promptly after shopping at Lowe's.
What dining options are available near Lowe's Home Improvement in Jacksonville?
Several dining options near Lowe's include Miami Grill for American cuisine, Cracker Barrel Old Country Store for Southern cooking, and Zaxby's for fast food chicken.
Are there any other home improvement or retail stores near Lowe's in Jacksonville?
Near Lowe's you can find hhgregg, which offers appliances and electronics, Michaels for crafts and arts supplies, and RadioShack for electronics and mobile phone accessories.
Does Lowe's in Jacksonville offer installation services?
Yes, Lowe's provides a variety of installation services including appliances, flooring, cabinets, countertops, decking, doors, lighting, plumbing fixtures, smart home devices, and more.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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