La-Z-Boy Jacksonville

4.7
1008 reviews

About

Furniture StoreHome FurnitureChairsCustom FurnitureLa-Z-Boy
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.

Location

La-Z-Boy Jacksonville
10452 Philips Highway, Jacksonville, FL
32256, United States

Hours

Reviews

4.7
1,008 reviews
5 stars
899
4 stars
47
3 stars
13
2 stars
9
1 star
40

What are people saying?

AI-generated from recent customer reviews

Sales Staff

Customers consistently praised the sales staff for being knowledgeable, helpful, and friendly, with many specific mentions of individual associates like Sharon, Bob, and Diane.

Customer Experience

Overall, customers reported positive shopping experiences, highlighting the no-pressure sales environment and the ease of the purchasing process.

Product Quality

Many reviews noted satisfaction with the quality and variety of furniture options available, although there were some complaints about specific product issues.

Post-Sale Service

There were significant concerns regarding customer service after the sale, particularly related to delivery delays and lack of communication.
  • EA
    Elaine Anderson
    6 days ago
    5.0
    Dianne was very helpful and pleasant to work with. She is really talented with design ideas. She asked a few questions and then she knew what to do. She was spot on. Our experience at Lazyboy Phillips Highway was excellent. Everyone there was very nice. We will definitely go back when shopping for furniture.
  • DD
    Donna DeWolf
    Jan 3, 2026
    5.0
    Our sales rep was very knowledgeable and helpful in helping us pick out the right recliners for us and made sure we understood the differences in the recliners, so we could make a decision that we felt we would be comfortable with.
  • NS
    Nancy Sansoucy
    Jan 3, 2026
    5.0
    Sharon was absolutely fantastic in helping us choose our Lazy-Boy recliners! We tried many types to see which ones fit our styles and body sizes until we found the 2 perfect ones! Thank you, Sharon , for your help and advice! You are a KEEPER! Cannot wait to have our new recliners in our home!
  • MB
    mark bushgens
    Dec 28, 2025
    5.0
    The experience at La z boy was the best. The sales person Sharon was very helpful and easy to work with. She gave us some space to make our choice for the right future for us. She helped with the fabric choices and guides us the choice of quality of the different types that are available. The whole experience was great.
  • CB
    Corey B
    Dec 24, 2025
    5.0
    I’m so happy that we stopped in at La-Z-Boy in Jacksonville, FL. We were looking for guestroom furniture. Sharon was very knowledgeable and helpful. She explained differences in fabric and in mattresses. She demonstrated how La-Z-Boy quality was better than what I had been considering. I especially appreciate that she knew what was in stock so that we could get our order quickly before our guests arrive. Thank you!

Frequently Asked Questions About La-Z-Boy Jacksonville

What types of furniture does La-Z-Boy Jacksonville offer?

La-Z-Boy Jacksonville offers recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, and sleepers.

What are the store hours for La-Z-Boy Jacksonville?

The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM. It is closed on November 27, December 24, and December 25, but open from 10:00 AM to 5:00 PM on December 31.