Brand Certified
Ferguson Bath, Kitchen & Lighting Gallery
4.1(199 reviews)
Certified by Ferguson Bath, Kitchen & Lighting Gallery • Mar 01, 2026
Business Details
11553 Philips Hwy, Jacksonville, FL
32256, United States
Certified by Ferguson Bath, Kitchen & Lighting Gallery • Mar 01, 2026
(904) 660-6790
Certified by Ferguson Bath, Kitchen & Lighting Gallery • Mar 01, 2026
https://www.fergusonhome.com/showroom/branch/jacksonville-fl-showroom-1334
Certified by Ferguson Bath, Kitchen & Lighting Gallery • Mar 01, 2026
About
Certified by Ferguson Bath, Kitchen & Lighting Gallery • Mar 01, 2026
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you're working on a bathroom renovation or building a dream kitchen, Ferguson Bath, Kitchen & Lighting Gallery offers the widest selection of kitchen, bath, appliance and lighting products from premium brands. Our state-of-the-art showrooms feature beautiful displays of innovative products in a welcoming, hands-on environment that allows you to see, touch and experience the products before making your selections. Our expert consultants help make sure every product you pick is a perfect fit for your kitchen and bath projects.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Certified by Ferguson Bath, Kitchen & Lighting Gallery • Mar 01, 2026
Ferguson Bath, Kitchen & Lighting Gallery
11553 Philips Hwy, Jacksonville, FL
32256, United States
Hours
Certified by Ferguson Bath, Kitchen & Lighting Gallery • Mar 01, 2026
Reviews
4.1
199 reviews
5 stars
138
4 stars
16
3 stars
6
2 stars
8
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised individual staff members for their helpfulness, many others reported poor service, long wait times, and lack of follow-up.
Product Quality
Customers appreciate the variety and quality of products available, but there are complaints about defective items and issues with returns.
Showroom Experience
The showroom is frequently described as beautiful and well-stocked, but some customers experienced difficulty getting assistance during their visits.
Pricing
Many reviews mention that the products are on the expensive side, leading some customers to seek alternatives elsewhere.
- GAGina Marie AckerJan 19, 20265.0Just wanted to pop in here and say my husband and I visited just to browse. We had called first to see if we needed an appointment to do this and we were assured that we could just come on in and look around. Sure enough that was the case. It was actually lovely not being pestered 20 times to see if we wanted information or help. If we had wanted information or help we would have gone to the person who was sitting by the front door the whole time. We were there mainly to look at the ranges. They have a beautiful selection of all different size of ranges from just your average nice types like GE Cafe up to the up to the beautiful 30 48 in Wolf range and others as well. I was impressed with the amount of ranges. Some of them even would turn on. We were shocked when we were playing with the knobs on one of them and the oven heated up! There's also a great selection of bathroom renovation needs and all sorts of other kitchen appliances + fixtures. Very easy to get to, Park and get in the front door. No steps. Definitely worth a look if you are looking for some of these items.
- CMCarlton MurrayJan 3, 20265.0Exceptional customer service đź‘Ś
- ABAnita B.Dec 27, 20255.0Some gorgeous options. Bring your piggy bank!
- CCCarrieDec 9, 20255.0Thank you so much Andrew for helping us with our purchases. You made this easy and we really appreciate it!
- SSSandy SheloskiDec 8, 20255.0I have been working with Ferguson for many years now. They are friendly, knowledgeable, and have a great showroom for me to take my clients too. I work mostly with Michelle and Jessica and highly recommend either of them. They are professional, organized, and communicative. They are easy to work with and a tremendous help when I'm specifying appliances and plumbing.
Frequently Asked Questions About Ferguson Bath, Kitchen & Lighting Gallery
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What types of products does Ferguson Bath, Kitchen & Lighting Gallery offer?
Ferguson Bath, Kitchen & Lighting Gallery offers a wide selection of kitchen, bath, appliance, and lighting products from premium brands.
What are the store hours for Ferguson Bath, Kitchen & Lighting Gallery?
The store is open Monday to Friday from 9:00 AM to 5:00 PM, Saturdays from 10:00 AM to 3:00 PM, and closed on Sundays and major holidays.
How long do I have to return an item purchased at Ferguson?
You may initiate a return within 90 days of receiving the item for a refund, except for certain product categories with specific policies.
Does Ferguson charge a restocking fee for returns?
No, there is no restocking fee on returned items.
Can I pick up my order in-store at Ferguson?
Yes, Ferguson offers in-store pickup for your orders.
What payment methods are accepted at Ferguson Bath, Kitchen & Lighting Gallery?
They accept Amazon Payments, Ferguson Line of Credit, checks, credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
How do I set up a return for an item I purchased?
You can set up a return online by signing into your Fergusonhome.com account and following the return process; guest users will need to create an account first.
How can the Buick GMC Parts Center and Service Center nearby help me during my visit?
If you need auto parts or vehicle service while visiting Ferguson, the nearby Buick GMC Parts Center and Service Center provide convenient automotive support close by.
What nearby automotive dealerships are near Ferguson Bath, Kitchen & Lighting Gallery?
Nearby car dealerships include Madison at Approved Mortgage, Vieira's Vehicles, Nimnicht Buick GMC, and Nimnicht Isuzu Trucks, which might be useful if you’re also looking for vehicles or related services.
Are there any nearby places for pet services near Ferguson?
Yes, Atlantic Veterinary Hospital provides veterinary and pet services nearby, and Xtreme Exotics is a pet and reptile store close to Ferguson Bath, Kitchen & Lighting Gallery.
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