Terrible experience! They never set up the automation, so it still doesn’t work. They had me pull up all my patio pavers so I cpuld widem my driveway, and didn’t bother to check and they were different sizes and colors. $10k+ and I had to redo it! The pool design makes no sense! The Hayward filter broke and had to be fully replaced in less than 2 years! I wish I could undo it, but I’m stuck. Save yourself!
RU
Razi Ullah
Nov 6, 2025
5.0
I’m the one that had a disastrous experience that everyone reads about the horror stories. Everything that could go wrong went wrong. One after the other.
-I had 6 months delay from Latham for one excuse after another. Not elite pool’s fault.
-I had hole dug but then Latham claimed pool shell got damaged during shipping with no evidence.
-I had another hole dug and then hurricane came and washed it all out. Had to be filled and re dug.
- I had another delay from Latham
- I had shell in the ground and out of level. Didn’t catch that until pool filled with water.
- I had everything finished and then a plumbing leak from ground settling causing major leak.
- I had another leak on returns.
- I had pavers settling from the plumbing leaks due to ground settling.
-I had leaking light from ground settling
- I had pump issues
- I had filter issues
- I also had tiles coming off in the spa
This is over the course of 1 year.
Yes I’m leaving a 5 star review. Here is why:
When everything goes well, you pay for it and it’s done. It’s when something goes wrong (or everything in my case ), it’s what tells you about the quality of a person you’re dealing with.
Robert has stuck with me the entire time. He has taken care of issues that other pool builders would have ran away from. I can genuinely say he has what’s missing in this world of ours that we desperately need: Integrity!
I’ve waited this long to leave a review and every bit of this is earned by Robert and Elite Pool.
JE
Josh Ebner
Nov 3, 2025
1.0
Went with Elite because the price was the best. As the project was completing, we realized they had removed items from the bid. When asked about it they said we should have known it wasn’t in the contract. Do not trust their prices!
KH
Kevin Hare
Sep 13, 2025
5.0
Elite Pools was fantastic to work with, we met with Joyce and she designed the perfect pool to fit our needs. The owner(Robert) spoke with us gave us a rough timeline and from start to finish they got to work and got it done! We were nervous because we heard so many nightmares about pool companies, but once we met with them we were no longer felt that way. Any issues that may have come up along the way and even after our pool was installed they were right there! I highly recommend Elite Pools to anyone looking for a new pool installed or pool repairs. You will not go wrong using this company. Robert was there the day the pool started and has even come by to check our equipment and make sure we were happy with everything.
AD
Amy Diegmueller
Aug 27, 2025
5.0
We had a great experience with Elite Pool Designs! Robert and the entire team who worked on our project were great to work with! They listened to what we had envisioned for our back yard and designed it perfectly! Robert was involved every step of the way! When we had questions, and we had a lot of them, they got back to us quickly! Definitely recommend Elite Pool Designs!
Frequently Asked Questions About Elite Pool Designs Inc
What types of pools does Elite Pool Designs build?
Elite Pool Designs specializes in creating custom luxury pools. Our offerings include geometric designs, freeform pools, modern infinity edges, and fully customized backyard environments. We engineer each pool to complement your home's architecture and align with your lifestyle preferences.
Do you offer complete backyard transformations?
Indeed, we do. Beyond pool construction, our services encompass comprehensive outdoor living design. This includes the installation of spas, fire features, outdoor kitchens, pergolas, waterfalls, sun shelves, and seating areas to create a complete backyard oasis.
How long does the pool construction process take?
The duration of pool construction varies based on several factors, including design complexity, permitting processes, and material selections. Typically, once permits are approved, construction takes between 8 to 12 weeks. However, highly customized projects may require additional time to ensure perfection.
Can I customize the shape and features of my pool?
Certainly. We pride ourselves on offering fully customizable pools. You have the freedom to select the shape, size, tile, lighting, materials, depth, decking, water features, and automation systems. This allows you to create a unique luxury design that perfectly suits your preferences.
Do you help with permitting and HOA approval?
We do indeed. Our team manages all aspects of permitting, engineering, and HOA documentation. This ensures that your project complies with local building codes and progresses smoothly from inception to completion.
What financing options are available for a new pool?
Elite Pool Designs has established partnerships with trusted lenders to provide flexible financing options for your pool project. We offer competitive rates and quick approvals, making it easier for you to bring your backyard vision to life.
What warranty do you provide on new pool construction?
We offer comprehensive warranties that cover structure, equipment, and workmanship. This provides homeowners with long-term confidence and protection, extending well beyond the completion of the project.
Can you remodel or renovate an existing pool?
Yes, we offer pool remodeling and renovation services. These include resurfacing, new tile and coping installation, lighting upgrades, redesigns, and complete modern transformations of older pools to breathe new life into your existing backyard space.
Do you offer 3D pool designs so I can preview my project?
We do provide detailed 3D design renderings. These allow you to visualize your new pool and backyard space in detail before construction begins, ensuring that the final result aligns perfectly with your vision.
How do I get started with a consultation?
Initiating the process is straightforward. You can either complete our online form or call our office to schedule a complimentary design consultation. Our team will discuss your goals, measure your space, and begin crafting a custom plan tailored to your specific needs.