Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Gainesville, FL is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
3101 Clark Butler Boulevard, Gainesville, FL
32608, United States
Hours
Reviews
4.1
2,320 reviews
5 stars
1,326
4 stars
502
3 stars
202
2 stars
71
1 star
219
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for being helpful, while others are criticized for rudeness and lack of knowledge.
Delivery Issues
Numerous complaints about delivery problems, including damaged items and unfulfilled orders.
Product Availability
Customers noted issues with stock availability and incorrect items being delivered.
Store Condition
Feedback indicates that some stores are clean and organized, while others are described as dirty and poorly maintained.
Staff Knowledge
Concerns about staff training and knowledge, with many employees unable to assist customers effectively.
- SWSarah Wallace2 days ago4.0Their Website advertises they have a tool rental at the Palatka FL store, they don't, other than that, I like shopping at Lowes, usually always find what I'm looking for and of course I will continue shopping at Lowes
- FIFahad Iftikhar5 days ago1.0Air compressor still doesn’t work even though it’s been months.
- TBT BeckerJan 4, 20261.0Ordered an expensive item ($600) for delivery which was damaged upon arrival. The delivery driver showed me the damages and suggested I refuse the delivery, which is what I did. I contacted the store and was promised a prompt refund. Two months later, I still haven’t received my refund and Lowe’s is now claiming that it was delivered, even though their own in-app order tracking shows the item as not delivered.
- KFKori FrazierDec 13, 20251.0Terrible customer service. Shorted me on my concrete order I called in to have the refund returned to my card and was constantly left on hold by customer service and the assistant manager and given the run around being told to come back to the store after I explained I did not live localy calling back and forth for over an hour and a half. Two days later I come into the store and asked to speak to the store manager to be told the assistant manager made him aware and that I was shorted on my order and could be refunded. Overall not a good experience and terrible customer service.
- GRGabriela RuizDec 5, 20251.0Both of the Lowe’s in Gainesville suck. I recently ordered a Christmas tree and it came missing a very important piece, which is the foot pedal switch to turn on the lights on the Christmas tree. This tree had white lights and color lights. I first went to the one on 13th St. and the gentleman that I first met was the most helpful out of everyone. He gave me a replacement foot pedal, but unfortunately it only turned on white lights. I went back to see if I can get another one and when I spoke to the manager, he really didn’t give me any resolution. He told me I could just return it and pay for a whole brand new tree. Then I spoke with the one in Butler. The people in the return department kept hanging up on my calls so thankfully the gentleman in the garden section was able to get me to a manager. When I asked him if he had any he said he had a display left and I just told him all I’m missing is the footpedal piece would you be able to just give me it and he said ours is missing one too then I asked him if he could check and see if the Lowe’s in alachua had any trees left and he just told me to go call them myself instead of checking for me like the other manager did. The service at Lowe’s is awful. They are terrible at their jobs and they don’t know what they’re doing.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Gainesville offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, tools, kitchen and bathroom remodeling essentials, outdoor and gardening equipment, flooring, and more. They also provide installation and assembly services for many items.
What are the store hours for Lowe's Home Improvement in Gainesville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent for any order status changes.
Does Lowe's Gainesville offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
What payment options are accepted at Lowe's Home Improvement in Gainesville?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online, while in-store returns require proof of purchase at the customer service desk.
Are there any nearby grocery stores close to Lowe's in Gainesville where I can shop?
Yes, ALDI USA and Publix Super Market at Esplanade At Butler Plaza are nearby grocery stores where you can shop conveniently before or after visiting Lowe's.
Can I find nearby dining options near Lowe's Home Improvement in Gainesville?
Yes, nearby dining options include Rock N Roll Sushi, TGI Friday's, Jimmy John's, Tijuana Flats, and ZENSHI Handcrafted Sushi, offering a variety of cuisines.
Are there fitness centers near Lowe's Gainesville for a workout after shopping?
Nearby fitness centers include Orangetheory Fitness and StretchLab, where you can enjoy gym and exercise classes after your visit to Lowe's.
Does Lowe's in Gainesville provide language support for non-English speakers?
Lowe's speaks English and Spanish, with in-store translation services available for other languages to assist customers as needed.