City Mattress Outlet

Reviews

• LD

  Lawrence Dupak

  Feb 20, 2026
  5.0
  Our sales rep Delise Winters went above and beyond to get us not only the exact mattresses we needed, but gave us every discount she could. Knowledgeable, friendly, efficient. Thank you Delise. I would recommend anyone to try CityMatress outlet and ask for Delise.
• JS

  John J. Stevens

  Feb 15, 2026
  5.0
  Both my wife and I have chronic lower back pain. One more we had had enough and went shopping for mattresses. We originally wanted to look at one namebrand we had seen a lot of advertising on. But once we get there, we found that it was a foam mattress and it was collapsible. Sat on the side and I could fall on the floor. It was then that Ms. Delise came to our rescue. She is very well schooled in all things mattresses. She did an excellent job explaining them to us. She took us from the best of the three mattresses we had selected to a tremendous mattress on the other side of the room. She did it to show us the difference. Compare what a top level mattress feels like on an adjustable frame compared to this other one that was supposed to be a good mattress. I’ll cut to the chase here. We ended up buying the top level mattress. It was much more expensive that we had planned on spending. But because of the education we had gotten, the excellent service she provided in the realization that we’re looking at which mattress we would spend the rest of our lives on, every single night. When your chronic pain you’re always looking for relief. She put us on a mattress That honestly relieved the pain in my lower back while I laid on the mattress. That doesn’t happen anywhere else. When I was in sales long ago, I learned that sales is not selling. Sales is identifying the real need and providing a solution. After more than a week on the new bed, we are absolutely loving it. We’re both sleeping much better. And the anti-gravity position is heavenly. It’s a store. The mattresses laid out in rows. Just like any mattress store. But the lady that Is able to identify the reason for needing a mattress and then giving you the right one is the real reason it’s a great store.
• BS

  Bill Stoneman

  Feb 9, 2026
  5.0
  Steve was a great and a very good representative. I picked up at the warehouse and the help there was attentive and loaded my car without any problems.
• CS

  Chloe Savino

  Feb 3, 2026
  5.0
  Great value and great service from Steve at the Fort Myers location! We were in and out within 20 Min and mattress was delivered the next day, no issues! As a first time customer they went above and beyond! I’m sleeping lovely now 😊 highly recommend you check them out! 10 stars!!
• SL

  Stephanie Lamb

  Jan 6, 2026
  5.0
  Delise was wonderful and helped my mother get all set with new bed.

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