Reef Tropical redefines the essence of pool and landscape installation and service in South Florida. With a staff of more than 90 dedicated service professionals, we design, build and maintain pools and landscapes for more than 1,200 unique customers. Reef Tropical builds roughly 40 to 50 pool and landscape projects a year for clients ranging in needs, sophistication and resources.
Many customers praised the friendly and responsive customer service, highlighting the professionalism and knowledge of the technicians.
Service Quality
Feedback was mixed regarding service quality; while some customers reported excellent maintenance and repairs, others experienced issues with incomplete cleaning and communication.
Reliability
Several reviews noted the company's reliability in scheduling and performing services, although some customers reported inconsistencies after the company’s merger.
Communication
Communication received mixed reviews; while some customers appreciated the detailed service reports, others expressed frustration over lack of follow-up and responsiveness.
Pricing
Customers had varied opinions on pricing, with some finding it fair and competitive, while others felt charges were excessive or unclear.
KH
Karina Havasi
Feb 10, 2026
5.0
Great pool company. They do amazing work and the customer service is excellent. They are never too busy to listen and take care of any pool concerns.
JC
jay coxlee
Jan 27, 2026
5.0
The service is reliable i will recommend any body to try this company i skies the fact when I call there always someone to answer and that can help with what ever situation.
BT
Beth Tasca
Jan 25, 2026
5.0
The service at reef tropical pools is top notch. They respond quickly and professionally.
RP
Robert Pozo
Dec 24, 2025
5.0
Yunior was great! He was efficient, explained everything well and fixed the heater with no issues
SC
Sheila Cook
Nov 14, 2025
5.0
Our pool is gorgeous. Reef Tropical Pools built our pool 20+years ago and has kept it looking beautiful. Thank you for the new pool surfacing.