Lowe's Home Improvement

Reviews

• PN

  Perry Norflus

  Feb 27, 2026
  4.0
  Great service, once you find an employee. The two men who helped me had a great customer service attitude.
• SO

  Savannah Ormsby

  Feb 26, 2026
  5.0
  RHYS was the man! Helped a lot. Appreciate it
• LL

  Linda Lavorando

  Feb 8, 2026
  1.0
  Bought a stove and had delivered on January 17, 2026. Your trucking company was hauling away. My old stove decided to drop it and break glass in front of the street in front of my house. Didn’t bother to tell anybody that they broke glass. My daughter ran it over had to replace two tires and loads his refusing to pay and so is the trucking company for those tires I’ll never shop at Lowe’s again. I may not even pay off the rest of the balance of my credit card. This is definitely poor customer service. And I called your 800 number and that was a farce So I’m just disputing it on my credit card and I am not going to pay the bill since you guys don’t want to care about your customers I thought Lowe’s was better than Home Depot but I guess not from now on I’ll be shopping there. Buyer beware this company does not standby their agreements and they don’t care when they caused damage on your property
• TP

  Tiffany Palmatier

  Feb 6, 2026
  5.0
  My husband, father in law and I bought some fence paneling and other equipment to repair our fence at Lowes this morning. We were impressed and grateful at all of the amazing help we had. Thank you so much!
• RM

  Ren Maxwell

  Jan 8, 2026
  1.0
  My experience with Lowe’s has been extremely frustrating and unacceptable from start to finish. We had flooring installed through Lowe’s using their third party installers, and the installation was not done correctly from the beginning. We raised concerns immediately and repeatedly requested that a neutral third party inspector come out to assess the issues. Lowe’s declined these requests and never sent anyone to properly inspect the work. Instead, Lowe’s sent workers who attempted temporary cosmetic fixes we never agreed to. This included adding wood filler to the gaps in our brand new flooring and then wiping up the excess, which left a permanent haze on the flooring. They also applied clear caulking in front of the baseboards, which was improperly placed. When we reported this to Lowe’s, they immediately stated that the installers should not have done that, confirming the work was improper. After continued complaints, Lowe’s admitted fault and agreed to a resolution of a full reinstall. The flooring needed for this reinstall was repurchased by Lowe’s, and the reinstall was scheduled. On the day of the scheduled reinstall, with no notice to us at all, the third party installers arrived and stated they would not do the flooring, despite the reinstall being approved, scheduled, and materials already repurchased. After the installers refused to perform the work, Lowe’s then requested a third party inspection, effectively backtracking on the agreed upon resolution after the fact. The situation worsened when dealing with Lowe’s installation support manager. His customer service was extremely poor. He was condescending, did not allow us to get a word in, and steamrolled the conversation while stating untruths rather than listening or helping resolve the situation. Communication throughout this process has been inconsistent and misleading. Timelines were repeatedly extended, promises were broken, and we were told different information by different representatives. Replacement flooring delayed resolution by four to six months, yet the issues remain unresolved. Despite Lowe’s admitting fault, they are now refusing to issue a refund now their third party refuses to do our flooring even after admitting fault and after buying all new material for our house, have decided to side with their third party installers Kellers. As a result, we are going through arbitration to rectify a situation that should have been handled responsibly from the start. The lack of accountability, oversight, and customer advocacy is unacceptable for a company of this size. I would never get flooring installed through Lowe’s again or any construction work for that matter.

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