Brand Certified
Lowe's Home Improvement
4.1(1711 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
135 Business Park Road, Defuniak Springs, FL
32435, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(850) 951-6060
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/FL-Defuniak-Springs/2886
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Defuniak Springs, FL, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
135 Business Park Road, Defuniak Springs, FL
32435, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,711 reviews
5 stars
985
4 stars
334
3 stars
155
2 stars
59
1 star
178
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised individual staff members for their helpfulness and friendliness, there were numerous complaints about poor service, particularly at the self-checkout and customer service desks.
Product Availability
Customers frequently noted that Lowe's had a wide selection of products, but there were also reports of items being out of stock or not available as advertised.
Delivery Issues
Several reviews highlighted significant problems with delivery services, including missed deliveries and lack of communication regarding installation and product handling.
Store Environment
The store was generally described as clean and organized, but some customers expressed dissatisfaction with recent changes to store layout and product organization.
Pricing Concerns
While some customers found prices reasonable, others felt that prices had increased and quality had declined, particularly regarding tools and appliances.
- AAAlan AdamsFeb 23, 20263.0some of the lumber is actually cheaper at Ace Hardware. Quality of the lumber not great. Normally don't get much help.
- DWDavid WaiteFeb 23, 20265.0Lowe's has what I'm looking for most of the time and usually a few other items that weren't on my list.
- DGDonna GriffinFeb 21, 20265.0Kaitlyn was awesome...she printed off pictures I needed....she helped set up phone to keep up with lowes info....she went above and beyond...thank you Kaitlyn.
- RHriver HouckFeb 21, 20265.0Jonbo at Lowe’s went above and beyond to help me today. My girlfriend had her heart set on the teal mini toolbox, and online it said there were two left in stock. Jonbo didn’t just point me in a direction — he literally dug through a huge pile of toolboxes with me trying to find it. Even though we couldn’t track it down, he put in real effort and had such a great attitude the entire time. Customer service like that doesn’t go unnoticed. I really appreciated him taking the time to help!
- CBchris bolesFeb 13, 20261.0Did a order on line for pro account. Came to the store to ask questions and finalize everything Audrey at the Pro desk was very rude didn't want to help was getting really short with us. Audrey ended up passing it off on Eugeunia to help us with our order. Audrey also pointed out that she had been with Lowe's for 5 years. Almost acting like she knew everything. I'm not sure how y'all customer service works but people like her should not be helping people . She shouldn't even come to work if she doesn't like her job. Very disappointed in Lowes.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website