Roche Bobois

Reviews

• LL

  Lynn

  Apr 4, 2026
  1.0
  The absolute worst customer service experience ever! I purchased an expensive dining room set from the Coral Gables showroom in July 2025 and the promised delivery window was Nov 2025-Jan 2026. I had to call repeatedly to find out where my furniture was and promised return phone calls didn’t materialize. It is now scheduled for delivery 3 months after the end of their window following their admission that several chairs were broken and had to be replaced. No one acknowledges the failed service nor allowed even a modest goodwill credit. Buyer beware and I suggest you add a delayed delivery penalty clause if you purchase from this store. Better yet, go elsewhere as I have had infinitely better service experiences from much lower end furniture stores like Rooms To Go or City Furniture. Roche Bobois has lost my business and should lose yours too.
• TE

  Tanya Etessam

  Jan 24, 2026
  5.0
  I cannot say enough good things about Yero and Daniel at the Roche Bobois Coral Gables showroom. As an interior designer, I work with Roche Bobois often for my clients, and this location is truly on another level. Yero is beyond exceptional. He’s not just a salesperson — he’s artistic, thoughtful, and incredibly talented. He brings real creativity and vision into every project and always goes above and beyond to help in any way possible. His feedback is genuinely helpful, and he’s an absolute pleasure to collaborate with. He’s truly a light and a rare gem. Daniel, the manager, clearly loves what he does. You can tell the store is like his pride and joy. He’s created a true team environment where everyone feels valued and supported, and it shows in how seamlessly the team works together. The energy in the showroom is inspiring, warm, and welcoming — luxury without feeling pushy or sales-driven. You never feel pressured; everyone is simply there to help and elevate the experience. I’ve visited other Roche Bobois locations, and honestly, the atmosphere, creativity, and team dynamic don’t even compare. This Coral Gables team operates like a true family, and every person brings something special to the table. Of course, Roche Bobois quality speaks for itself anywhere — but working with Yero and Daniel makes the experience truly exceptional in every way. I will only work with this location moving forward and confidently send all of my clients here. Highly, highly recommend!!
• AS

  Ariel Sotolongo

  Nov 29, 2025
  1.0
  English Version ★☆☆☆☆ 1/5 I want to share my deep frustration with the Roche Bobois store in Miami. This is an extremely expensive store where you expect exceptional service, yet our experience has been the complete opposite. In 2023, we purchased very expensive furniture that took 7 months to arrive. To make matters worse, one piece arrived damaged. We reported it immediately and never received any response or solution from them. Total silence. We thought it was an isolated case, so this year we decided to buy a king bed. They sold it to us saying it was available in the warehouse, ready for immediate delivery. It has now been two weeks, and we are still waiting for the delivery—no clear answers, no coordination, just excuses. To make things even worse, they sold us a bed without the bed frame, which is completely unacceptable for a store at this level. They seem to be extremely quick to take your money, but when it comes to fulfilling orders, coordinating, or providing information, they simply disappear. In summary: poor communication, poor coordination, zero accountability, and service that absolutely does not match the high prices they charge. Truly disappointing and exhausting. I do not recommend this store.
• ED

  Eileen Diamond

  Aug 27, 2025
  5.0
  The beautiful curated collections at Roche Bobois are enhanced when you are guided by the experts at this CORAL GABLES showplace! Every detail of your furniture and accessories such as gorgeous rugs and seating, lighting and more come to life as they are placed on screen in your blueprint. As we repurposed many of our existing pieces into the footprint of our new condo, our ROCHE -BOBOIS designer YERO MARTINEZ wove new pieces in to completely update the look. He expertly helped us reimagine new seating arrangements that maximized not only the space but also the seating arrangements. We love R-B but the location at 450 Biltmore Way Coral Gables, FL is truly superb. Highly recommend.
• MG

  Manuel Gonzalez

  Apr 26, 2018
  5.0
  Calidad superior