Lowe's Home Improvement

Reviews

• CS

  CARA STADELMAN

  3 days ago
  5.0
  Clean well organized and friendly helpful staff.
• CM

  carol merced

  Apr 15, 2026
  1.0
  have visited this location multiple times over the past 3+ weeks. The staff has always been friendly and welcoming, with great energy. Today, however, I returned to exchange a paint sprayer that was sold to us in a sealed box about three weeks ago. We expected the item to match the packaging and to be a current product (2025–2026), not a defected 2022 model in a newer box. When we realized the item didn’t match the box description, we wanted to understand why. Customer service employee James was extremely helpful. He carefully checked the item, explained the policies, and worked to understand the situation. He then went to get manager approval to proceed. At that point, Michael (Assistant Manager) came to the counter. Unfortunately, he was defensive from the start and made us feel like we were trying to scam the store or return something that wasn’t purchased there. He stated he didn’t care what we said because “that was the policy,”with really bad energy . He then walked away, leaving James to handle the situation alone. Since we still needed the sprayer, we noticed another identical item locked up and asked if we could check it. We opened that sealed box, and once again, the item inside did not match the box description it was also an older, outdated sprayer (2023 model). This confirmed our concern. James agreed and went to get Michael again. I explained to Michael that I didn’t appreciate how we were being treated and that his tone made us feel like we were doing something dishonest. He said he didn’t have an attitude nor a tone and at one point even threatened not to authorized the return because I told him about his bad customer service skills .I understand policies exist, but the way he handled the situation lacked professionalism and basic customer service. Listening to customers should always be the first step, whether you ultimately agree or not. Businesses thrive and succeed because of loyal customers, and interactions like this matter. I strongly recommend additional customer service and leadership training for management staff BEFORE GIVING THEM A POSITION. If this is how customers are treated, it raises concerns about how team members may also be treated. I do want to recognize James again for his professionalism, patience, and willingness to help. He handled the situation very well.
• MW

  michelle winckel

  Apr 14, 2026
  5.0
  Michael P in Hardware and Tools completely changed my mind about Lowes. For the longest time I hated coming into Lowes. I would do anything to avoid it. But we bought new french doors and front door which required hardware and locking mechanisms... If I would have bought what the contractor recommended I would have hated the results of the hardware and locks. But Michael put together the most amazing hardware and locks. He also took the time to show me how to re-key the locks. He continued to go out of his way to make 4 sets of key for me to take home to my family. He recommended the warranty which I also bought. What a wonderful person and experience at Lowes! I only wish there was a way to clone him so that every time I come in there I have the same customer care!.... Thank you Michael P!!!
• JS

  Jamie Sawicki

  Apr 8, 2026
  5.0
  Place is great! Didn’t get his name but a gentleman came up to us and asked if we’re finding everything okay and we asked him where the AC filters are. He knew off the top of his head and was so kind. All of the workers are great. People up at checkout are nice too.
• JH

  Justin Hubenak

  Mar 27, 2026
  1.0
  When you spend $10,000 on appliances, with the express requirement that one refrigerator, ANY refrigerator, would be delivered in 1-2 days.... only to find out in two days, that they decided to combine the entire order into a delivery date one month away, you realize you're never shopping at Lowe's again. I'd give negative stars if I could. Customer service? Good luck, useless. Days later, only received a partial refund. NEVER buy appliances here.

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