Fuse Speciality Appliances & Plumbing

Reviews

• AF

  Adam Friedman

  Mar 23, 2026
  1.0
  I take Google reviews very seriously, and this is the first one-star review I have ever left for any business. I do not write something like this lightly. The reality is, throughout this process, we felt like Fuse did not care about us at all. Maybe it was because of the amount we spent compared to their larger sales, I truly hope that wasn’t the case, but based on the complete lack of communication and follow-through, it’s hard not to feel like their priorities were elsewhere. To be fair, the sales process itself was good. Fuse helped us choose the appliances we wanted, met our price expectations, and was able to compete with the big box retailers. That was the reason we moved forward with them. Our contractor specifically recommended Fuse over the larger stores because he described their service as more “concierge” if anything went wrong. Unfortunately, the exact opposite turned out to be true. Our stovetop/oven was delivered on February 9th and did not work from day one. From that point forward, the customer service experience was awful. Our sales representative failed in every aspect of communication and follow-up. Responses were not timely, we were not kept informed, and weeks would go by without any meaningful update. Initially, a service appointment was scheduled, but it was set for two weeks after delivery. Then, on the day of the appointment, after it had already been confirmed, it was canceled. It was rescheduled for another week later. Around that time, our sales rep told us she had successfully gotten Whirlpool to approve a replacement, so we were advised to cancel the service appointment. That turned out to be a huge mistake. After that, weeks passed with zero communication. No calls, no proactive updates, nothing. The only way we could even try to get information was through text, and even then we still got no real answers. Eventually, after a long delay, I was finally able to get in touch with a manager, who was also difficult to reach. At that point, we were told our original sales rep had missed a step in the return/replacement process. Because of that mistake, we then found out there would not be a new oven for another six weeks, and they could not even guarantee that timeline. By then, the entire experience of finishing our new kitchen had been completely ruined. This was the exact opposite of the “concierge” customer service we were promised and the reason we chose Fuse in the first place. In the end, after more than six weeks of dealing with this, an appointment was finally set to pick up the defective unit, we received a refund, and I was forced to go buy the product from Best Buy instead. That says everything. Again, I want to be fair: the sales process was solid. But the moment something went wrong, Fuse failed at every level of customer service, communication, follow-through, accountability, and problem resolution. We spent thousands of dollars and expected support when there was an issue. Instead, we were left chasing answers for weeks and dealing with mistake after mistake. If everything goes perfectly, you may be fine. But if something goes wrong, do not expect the level of service they promise.
• ED

  Ernest DeSimone

  Feb 19, 2026
  5.0
  Crystal and everyone at Fuse are really first rate. From selection and design to measurement and installation, we couldn’t be more pleased. I highly recommend Fuse for all your appliance and plumbing needs
• LG

  Lorne Gold

  Feb 16, 2026
  5.0
  We went to Fuse to replace our dishwasher. Shawn was very knowledgeable and found us exactly what we were looking for at a reasonable price, arranged our delivery and installation and advised on a number of other matters .
• BS

  Barbara Smith

  Feb 13, 2026
  5.0
  From the start the service from Melissa Jimenez was excellent and then we had the most patient experienced installers anyone could ask for. I ordered a complete appliance package and Manuel and his partner worked nonstop for 5 hours until everything was completed to the best possible outcome 🙏. Highly recommended Fuse for your appliance projects.
• SM

  Suzy McLaughlin

  Feb 12, 2026
  5.0
  the sales snd service team were great. they were so prompt and helping me fix my problem. I will recommend fuse Appliance and Melissa and their team to everyone.