Lovesac

Reviews

• AL

  Andy Lai

  Nov 28, 2025
  5.0
  Andrew was a great help. He showed us how to adjust the seats and helped up pick out our configuration in no time at all. He even sold us on the reclining feature. He was the only one in there at the time and he had multiple customers waiting around for him us included and he worked like there were two of him. 10/10 I would come back and use him again.
• JM

  John Mullen

  Oct 14, 2025
  1.0
  I’ve been putting this off for a long time, gaslighting myself into reasons not to. Had it not been for the exceptionally nice and responsive staff, I would have. Going forward, this review is about Lovesac as a product. I spent probably 13-14k on a 7 seat couch. I got everything. The recliners don’t look right next to regular seats. There’s visible gaps in the cushions. Lovesac’s official response online was to try and put it in the deep formation. I’m sorry, I bought the couch to use it in a regular depth like it was marketed as. Don’t make people tweak their setup to fill in for engineering inadequacies. I can fit my entire hand in between the cushion gaps on either side of my recliner seats. The cushions themselves came in various degrees of fill. Half of them stick out from the base more than the others. I made sure my storage seat lids were down flat etc. some cushions just “bend” upward. The store’s response was “yeah, we’ve seen that a couple times with the storage seats.” Neat! To their credit, they replaced one that was obviously defective. Next, I spent several thousand on the sound system. It’s trash. Go on Reddit if you need any proof. YouTube comments mirror the same sentiments. It disconnects all the time. You have to flip the seat up to reset it from the subwoofer. Fun! Luxury living! I scheduled an appt with the Stealthtech specialists. The guy was very honest “oh yeah it disconnects all the time there’s not much to do. You could run the optic cable instead of usb.” Yeah I’d get right on that except for the fact I had an electrician painstakingly hide all my cords in a wall run! Don’t include a usb or whatever the connection is if it doesn’t work as well. Absolute idiocy! Next came the charging sides. Neither side worked. The tech wasn’t the least bit surprised and said he’d ship two out. I asked him if it was unlikely to be a defect if it was both sides. He explained that the chargers are garbage and have low wattage, and don’t work half the time. He’s seen both broken before. I sat down to replace them tonight. One of the sides’ zippers that hides the chargers was broken. More fun! Luxurious! Ergonomic! Trendy! I ended up jacking up the zipper trying to get it undone, so that’s awesome. I plugged in the new charger base and this doesn’t work either. Spectacular. Oh by the way, you’re looking at a week or two to schedule a stealthtech appointment on the phone. Convenient! Overall for the 13 or 14 grand I dropped on this couch, I hate the damn thing. I should have returned it but didn’t and still don’t want the headache of shopping all over again (as well as hiring movers to get it out and a new one inside etc). So I walk by it daily and complain about it to my girlfriend. I feel like I was ripped off. Actually, I don’t feel ripped off, I was! Additionally, speaking of rip off. Don’t jump at a 30 percent discount. They’ve had one literally every time I’ve been on their website. It’s just a sales tactic to make you feel a little less stupid spending so much money on a couch. I’ll be spending my day off tomorrow calling them yet again for help with these side chargers. A fool and his money are soon parted. I feel for every markup gimmick they had. Don’t do the same.
• JS

  Jim Scaglione

  Aug 31, 2025
  5.0
  Purchased my Lovesac set from Kayce on the 4th of July. She was extremely helpful and I'm very pleased with the purchase! Jim
• AC

  Aaron J Comstock

  Aug 14, 2025
  5.0
  We’ve been absolutely thrilled with our experience at the Boca Raton Lovesac store, and it’s all thanks to Kristenna. From the moment we bought our Sactional, she has been nothing short of amazing — helpful, patient, and incredibly knowledgeable. Kristenna took the time to explain every option, helped us choose the perfect configuration, and made sure the entire process was smooth and stress-free. Even after the sale, she’s been there to answer questions, offer suggestions, and ensure we’re 100% happy with our purchase. It’s rare these days to find someone who genuinely cares about the customer experience from start to finish, but that’s exactly what you get with Kristenna. If you’re thinking about visiting Lovesac in Boca Raton, do yourself a favor and ask for her — you won’t be disappointed!
• MP

  Maxwell Parker

  May 9, 2025
  5.0
  I had an amazing experience at the Lovesac store in Boca Town Center, all thanks to Kristeena! From the moment I walked in, she was welcoming, professional, and incredibly attentive. Kristeena went above and beyond to make the entire process seamless and stress-free. She took the time to answer all my questions thoroughly, offered thoughtful recommendations based on what I was looking for, and made sure I felt confident every step of the way. It’s not often you find someone so genuinely dedicated to providing top-notch service. If you’re visiting Lovesac Boca, do yourself a favor and ask for Kristeena—you won’t be disappointed!

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