Find everything you need for home upgrades at Lowe’s in Altamonte Springs, FL, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their helpfulness while others were criticized for being rude or unresponsive.
Product Availability
Customers frequently reported issues with product availability and stock levels, leading to frustration when items were not as advertised or were out of stock.
Return Policy Issues
Several reviews highlighted dissatisfaction with the return policy, particularly regarding lack of clarity and enforcement of new policies that were not communicated effectively.
Store Organization
The store was generally noted to be clean and organized, but some customers experienced difficulty finding assistance or navigating the aisles.
Installation Services
Numerous complaints were made about the installation services, citing delays, poor communication, and unprofessional behavior from contractors.
JM
Julia Monroe
5 days ago
1.0
SHIPS OUT OLD DIRTY ITEMS. MANAGERS REFUSE TO RETURN YOUR CALL. I ordered this planter online listed as new, but it arrived dirty and visibly worn. There was dirt and residue inside the planter, scuff marks all over the exterior, and the label was peeling—clearly not new condition. I later learned it was packed and shipped directly from a Lowe’s store, which makes it even more disappointing that no quality check was done before shipping. If items are being fulfilled from stores, they should still arrive clean and in new condition. This felt careless and unacceptable.
AP
A ParraJr
Dec 18, 2025
5.0
I would like to recognize Jerimiah Hurd, Assistant Store Manager at the Altamonte Springs location, as an excellent representation of the Lowe’s Home Improvement brand. He was very personable and genuinely excited to help provide a discount to a Canadian team in need of buckets. Jerimiah went above and beyond in his customer service and even took the time to share information about potential sponsorship opportunities in the near future. His professionalism and willingness to help truly stood out.
Thank you for your time,
Aurelio Parra
Blueprint Sports Academy
High Standards
JB
J B
Dec 16, 2025
5.0
Had a great trip to Lowe’s recently. There were several staff members who were very friendly & helped us get a Christmas blow mold display. I didn’t catch their names but both guys were very nice & made sure we were helped quickly. At customer service KeKe assisted us; and she was awesome. KeKe was very friendly, professional and attentive. She was detailed oriented and very nice to everyone who came her way. Awesome staff at this location. Store was clean, well organized and we were able to have a successful trip.
DL
Dieago's LLC
Dec 16, 2025
1.0
Do not shop with Lowe's, this specific location or any other. They have changed many return policies & do not have any postings (except at the return desk). Sales association do not inform you. I'm not having to dispute the charge on my card due to the department manager Kayla & store manager Tiffany rejecting my return since it was outside of the new 48hr return policy
SS
Sasha Sasha
Dec 15, 2025
1.0
This has been an outrageously negligent experience with Lowe’s. We paid $10,000 for new countertops, and four weeks later we still have no countertops and a demolished kitchen. Nothing about this process has been professional or competent.
The countertops were measured and cut incorrectly at the wrong angles. When we demanded the errors be fixed, the installers walked off the job and never returned. Since then, Lowe’s has ignored us entirely with absolutely no interest in fixing the issue —no calls, no emails, no accountability—yet they continue sending automated messages asking us to leave a review. The job is unfinished, and Lowe’s has effectively abandoned it.
Even worse, the installers damaged electrical outlets next to the kitchen sink, making them unsafe to use. The outlets are pulled out of the wall, leaving exposed electrical wiring near water, which is an obvious and serious safety hazard.
We are left with a nonfunctional kitchen, safety risks in our home, and $10,000 already taken by Lowe’s. This experience shows a complete lack of oversight, quality control, and customer care. Based on our experience, I would strongly warn others not to use Lowe’s for countertop installation.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Altamonte Springs offer?
Lowe's offers products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hand tools, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage solutions, and more.
What are the operating hours of the Lowe's Home Improvement store in Altamonte Springs?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order with Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. You'll also receive email updates on your order status.
What are the payment options accepted at Lowe's Home Improvement in Altamonte Springs?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days with proof of purchase. Returns can be started online for items bought from Lowes.com or in-store at the customer service desk.
Are there any nearby places where I can get propane exchanged if I visit Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange, a propane supplier, is located nearby for convenient propane exchanges during your visit to Lowe's.
If I need locksmith services near Lowe's Home Improvement, where can I go?
Minute Key and minuteKEY are nearby key and locksmith service providers that you can visit if you need assistance with keys or locksmith services.
What nearby dining options are available around Lowe's Home Improvement in Altamonte Springs?
You can find several nearby dining options such as Outback Steakhouse, Jerry's Pizza and Subs, Paddy's Pub Altamonte Springs, and Crumbl Cookie for meals or treats before or after shopping at Lowe's.
What services does Lowe's offer related to installation and assembly?
Lowe's offers a wide range of installation services including appliances, blinds, cabinets, countertops, decks, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, shutters, siding, sinks, smart home devices, tile flooring, toilets, vanities, washers & dryers, water filters, window installations, roofing, fence, and flooring installation.