Raymour & Flanigan Furniture and Mattress Store

Reviews

• MF

  Meghan Foley

  1 day ago
  5.0
  I am 1 week post neck surgery and in need of a new pillow for support. Adam T took over 45 minutes to help me while I tested multiple pillows that would provide support and comfort. In my post surgical state, it was very important that I leave with best option for my healing journey. Adam was patient and kind. I had a wonderful experience and thank him sincerely for helping me.
• LS

  Lillia Schmidt

  6 days ago
  5.0
  Tom Shaw was incredibly caring, kind and made the process of buying a couch fun and easy. He did not pressure us at all and was always there to answer questions and give great advice! If you buy from Raymour in Wilmington, ask for Tom.
• PS

  Paula Smith

  Mar 8, 2026
  1.0
  My experience with this store and R+F overall has gone from annoying to frustrating to completely absurd. After months of patiently trying and failing to get resolution I can only share my experience here for whatever that's worth. • 9/29 – Ordered a “chair and a half” and matching ottoman. This was after purchasing a sofa here 2 weeks prior. Paid a $310 deposit on the chair and was already approved for a $15,000 store credit card, placing the chair on their 12-month no-interest financing plan. • Delivery Day – After waiting roughly two months, the delivery team arrived with only the ottoman and said the chair had been “lost.” No one bothered to give me a heads-up beforehand. I should have refused the ottoman but thought the chair would be close behind. Silly me. • October–January – I received zero communication from the store about the missing chair. The large ottoman sat in a corner, unused and taking up space for months. I had been excited to have a chair and half over the holidays to relax and read in. If ordered in September surely it would arrive before Christmas? Silly me. • 2/5 – After months with no update from anyone, I called the store myself to ask about the status of the chair. Shockingly, I was told I had a balance due and the chair would not be delivered until I paid it. This was news to me. I had to remind them that the chair had already been placed on the financing plan when I ordered it. Again, no apologies for the inconvenience and screw up - simply blamed the "new computer system". • The explanation I was given was that their “new computer system” caused the issue and that I would need to come back into the store and re-apply for financing because the issuing bank had changed. • At that point, after months of waiting and multiple conflicting explanations, I asked to cancel the chair order, have them pick up the ottoman, and refund my $310 deposit. • The store manager offered a bland apology, scheduled a pickup, and stated the $310 deposit would be refunded to the same card I used to make it (not the store credit card). Fine. • One month later – I still have not received the refund or heard from anyone, so I called the national # instead of the local store. I was then told that instead of a refund, I had been issued a “store credit” for $310. These endless shenanigans are now feeling like consumer fraud. • Today (March 8) – I received a call from the store saying the "new computer system" is asking to confirm if I've received the chair and a half. Um, what? 😂 At this point, the situation has jumped the shark. It has been six months, I never received the chair, the financing account opened for this purchase is useless to me, and my $310 deposit has still not been refunded as promised. I also want to note that both times I was in the store we were immediately asked to post a positive review of our experience. While the sales associates were pleasant to work with that is NOT where the customer experience ends. Aggressive solicitation of positive reviews feels wrong of not flat out deceptive. R+F corporate you need to do better. Your sales people work hard to make you look good and then you let them and the customers down by fumbling the next steps. After multiple conversations with staff over several months, not one person has taken ownership of the situation or made any real effort to resolve it. They have my money and I have nothing. If this is what passes for customer service here, shoppers should think very carefully before doing business with this store. I closed the R+F credit card that I opened and will absolutely not shop at R+F again. They simply didn't care about the my experience once the sale was made, only my cash, and have done abolutely nothing to make this dismal experience right. I'll be calling my credit card company to file a dispute over the refunded deposit.
• JM

  James Marshall

  Mar 7, 2026
  1.0
  Quality has plummeted. They tried to deliver King bedroom set and didn’t have the right sized (queen instead of king) rails the first attempt. On the second attempt they were a few inches different from one another. The delivery person said they will never be perfect. Was trying to squeeze the bed sides together to try and make them fit. Delivery folks were very rude and told me on both occasions to call the store.
• BW

  Billy Whiteley

  Feb 24, 2026
  5.0
  Amazing store with every option you could think of. Sales reps were phenomenal, did not feel any pressure at all and they were able to provide us with all of information to help guide us in the direction of what we were looking for. We worked Tom Shaw who really seems to be very knowledgeable about their collection. Overall we had a great experience and went with the Modularone sectional couch and completely love it! The media player speakers sounds just as good as a tv surround sound system While the couch itself is awesome because it can be reorganized any which way you please since every piece is its own. Overall Tom and also Jim Nugent were a pleasure to do business with and I recommend them and this store 10/10 times.

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