Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Wilmington, DE, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
3100 Brandywine Parkway 1st, Wilmington, DE
19803, United States
Hours
Reviews
3.8
1,538 reviews
5 stars
686
4 stars
362
3 stars
162
2 stars
91
1 star
237
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees were praised for their helpfulness, while others were reported as rude or unhelpful.
Inventory Issues
Frequent complaints about poor inventory management, including items being out of stock or incorrect pricing.
Store Experience
Customers noted the store layout as confusing and difficult to navigate, with some expressing frustration over long wait times for assistance.
Return Policy
Customers expressed dissatisfaction with the return policy, citing issues with exchanges and the lack of flexibility in returns.
Positive Staff Interactions
Several reviews highlighted positive interactions with specific staff members who went above and beyond to assist customers.
- SAShannon Adams3 days ago5.0Always have everything I need
- HZHong ZhaoJan 2, 20265.0I was looking for a lightbulb and an employee stocking the shelves helped me out. He really listened to what I needed and answered my questions with care and knowledge. You could tell he genuinely enjoys helping others. Great experience!
- ZMZach MartinDec 24, 20251.0Very Lousy service. Rude customer service slowed me down. Could not check out had to go to Home Depot.
- JGJack GaynorDec 19, 20255.0I needed some help today and an 80 year old employee named Tim came to the rescue! What a pro! Tim was a wonderful Blessing! I love him. Lowes is such an amazing place
- DHDana HummelDec 9, 20255.0Picked up an appliance today from the store and the service was very good. They helped get it loaded into my truck as well.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Wilmington, DE?
You can find a wide range of products including appliances, bathroom supplies, building supplies, electrical, flooring, garden tools, grills, hardware, kitchen, lighting, lumber, paint, patio furniture, plumbing, storage, tools, and more.
What services does Lowe's Home Improvement offer?
Lowe's offers installation services for appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, generators, gutters, flooring, lighting, playsets, HVAC, and more.
What are the store hours for Lowe's Home Improvement in Wilmington, DE?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, with some closures such as on November 27, 2025, and December 25, 2025.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What are the accepted payment options at Lowe's?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's Home Improvement have an app for mobile devices?
Yes, Lowe's has apps available on both the Apple App Store and Google Play Store for easy shopping and savings.
What nearby places can I visit around Lowe's Home Improvement in Wilmington, DE?
Nearby places include Brandywine Town Center shopping center, Friendly's restaurant, and Leisure Fitness gym, which you might visit before or after shopping at Lowe's.
Is there a propane exchange service near Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is located near Lowe's, providing easy access for propane needs.
Are there locksmith services nearby Lowe's Home Improvement?
Yes, Minute Key and Minute Key locksmith services are available close to Lowe's for your locksmith needs.