Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Wilmington, DE Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
3100 Brandywine Parkway 1st, Wilmington, DE
19803, United States
Hours
Reviews
3.8
1,530 reviews
5 stars
679
4 stars
362
3 stars
162
2 stars
91
1 star
236
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual employees for their helpfulness, many reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Inventory Issues
Several reviews highlighted problems with inventory accuracy, including items being out of stock or incorrect pricing displayed both in-store and online.
Store Experience
Customers expressed frustration with the store layout and organization, making it difficult to find products and receive assistance.
Delivery Problems
Multiple reviews mentioned issues with delivery, including delays and receiving damaged or incorrect items.
Positive Staff Interactions
Despite the negative feedback, there were numerous mentions of friendly and knowledgeable staff who provided excellent service during specific interactions.
- LLLaura Lange1 day ago5.0Julie helped us pick out Christmas lights when we weren’t sure about what color they would be. She was very focused in helping us find what we needed and in the end we bought the lights she helped us with!
- GJGarnett Johnson1 day ago1.0First of all, I am a long time Lowes customer. I know you have been losing merchandise through theft and I get it. But you need to stop profiling African American males that come in your store. The cashier in the self checkout lane ran up to me an scanned my item for me in an attempt to get me out of the store ASAP. She then came over to try to speed up the checkout process and made me feel stupid. Because I wasn't moving quick enough. I am a tax paying 60 year old Marine Corps Vet and was made to feel not welcome. In your store.
- MCMichael ConlanNov 14, 20253.0Perpetually annoying parking and store layout. The store is buried in a corner, so parking is halved in relation to entry. The lighting is a bit dim too. But the people are very nice, and helpful.
- CTCecilia TrapassoNov 5, 20255.0I recently purchased vinyl flooring, it was installed yesterday and from the salesman Kyle & Shango to the two men who installed it from Hunter flooring,I have been thrilled with their professionalism. Love my new floors! Great job guys!
- MSMelissa SoutarOct 16, 20255.0I ordered something (a mini fridge) at 9:15am and it was delivered the same day by 10:15. Excellent service!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Wilmington, DE?
You can find a wide range of products including appliances, bathroom supplies, building supplies, electrical, flooring, garden tools, grills, hardware, kitchen, lighting, lumber, paint, patio furniture, plumbing, storage, tools, and more.
What services does Lowe's Home Improvement offer?
Lowe's offers installation services for appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, generators, gutters, flooring, lighting, playsets, HVAC, and more.
What are the store hours for Lowe's Home Improvement in Wilmington, DE?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, with some closures such as on November 27, 2025, and December 25, 2025.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What are the accepted payment options at Lowe's?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's Home Improvement have an app for mobile devices?
Yes, Lowe's has apps available on both the Apple App Store and Google Play Store for easy shopping and savings.
What nearby places can I visit around Lowe's Home Improvement in Wilmington, DE?
Nearby places include Brandywine Town Center shopping center, Friendly's restaurant, and Leisure Fitness gym, which you might visit before or after shopping at Lowe's.
Is there a propane exchange service near Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is located near Lowe's, providing easy access for propane needs.
Are there locksmith services nearby Lowe's Home Improvement?
Yes, Minute Key and Minute Key locksmith services are available close to Lowe's for your locksmith needs.