Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a New Castle, DE Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,773 reviews
5 stars
931
4 stars
428
3 stars
153
2 stars
76
1 star
185
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for being rude or unresponsive.
Product Availability
Customers frequently report issues with product availability and stock levels, often finding items out of stock or damaged.
Store Cleanliness
The store is generally noted for being clean and organized, contributing positively to the shopping experience.
Staff Knowledge
While some staff members are recognized for their expertise and assistance, there are complaints about a lack of knowledgeable employees in certain departments.
Online Order Issues
Several customers experienced problems with online orders, including delays and incorrect items being prepared for pickup.
- JSJ S2 days ago3.0Was able to get in and out with exactly what I needed. Few staff I encountered were nice
- SSSaadiq ShabazzNov 5, 20255.0Typical lowes Great customer service from the employees
- RFRhak FavorsOct 31, 20255.0A festive time searching for some tools for the house.
- HHHive HouseOct 19, 20254.0Workers here are great and need to be acknowledged but they never have paper bags there. Every time I try ti fill orders for instacart there's no bags. Come on your a million dollar company. I'm representing you and instacart when I go there. Get your bags already. I dont want to leave items in the rain exposes to the elements or for people to steel. 3 days in a row no bags.
- JWjoe WipfSep 17, 20254.0Ordered a dishwasher, when I got there it wasn't pulled but the guy who helped me got it squared away, thank you to the associate
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kinds of products can I find at Lowe's Home Improvement in New Castle, DE?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's provides various installation services such as appliance installation, blinds, cabinets, flooring, lighting, roofing, and many more.
What are the store hours for Lowe's Home Improvement in New Castle, DE?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 7:00 PM. Holiday hours vary; for example, the store is closed on Nov 27, 2025, and Dec 25, 2025.
How can I check my order status at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
Are there any nearby locksmith services if I need them while visiting Lowe's?
Yes, Minute Key and minuteKEY locksmith services are nearby, convenient if you need key or lock assistance during your visit.
What dining options are available near Lowe's Home Improvement?
Casablanca Moroccan Restaurant and Chick-fil-A are nearby, offering great options for dining before or after your shopping trip.
Where can I find nearby ATMs when I visit Lowe's Home Improvement?
Bank of America ATM and WSFS ATM are close by, so you can easily access cash or banking services during your visit.
Are there any nearby stores for discount shopping close to Lowe's Home Improvement?
Dollar Tree is a nearby discount store where you can find affordable arts and crafts, as well as food and drink items.