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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in New Castle, DE is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,782 reviews
5 stars
938
4 stars
428
3 stars
154
2 stars
76
1 star
186
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being rude or unhelpful.
Product Availability
Customers frequently report issues with product availability and stock levels, often finding items out of stock or not where they are supposed to be.
Order Fulfillment
Many reviews highlight problems with online order fulfillment, including delays and incorrect items being prepared for pickup.
Store Cleanliness
The store is generally noted to be clean and organized, contributing positively to the shopping experience.
Staff Knowledge
While some staff members are recognized for their expertise, there are complaints about a lack of knowledgeable employees in certain departments.
- MKMary Kay Keller5 days ago5.0Very knowledgeable as staff. Especially the woman who assisted me.
- DPDanielle PetrieDec 29, 20251.0I placed an online order with this location of 3 separate paint samples but received a delivery of 3 of the same sample. After speaking to a manager on the phone they told me to come down and they would fix the mistake no problem since it was a mistake on their behalf (I had proof of the three shades ordered through my account and thought this exchange would be super easy) Fast forward I go to Lowe’s (after loading up and infant and toddler, kinda inconvenient but I needed to get my samples) and the customer service woman wanted to refuse to let me get the correct colors because they were sample sized and policy says they can’t return them, which is understandable IF the mistake was on my part but the STORE messed up my order. So after a small back and forth about how I don’t want a refund I want my order and being asked why I didn’t physically check the paints before purchase (an impossible task when getting it delivered), I had to ask for another manager (not the gentleman I spoke with earlier) and she said “just this once” they would fix my problem, even though I had nothing to do with the mistake made. So essentially if they ever mess up again or if I hadn’t have shown my tail I’d be out almost 25$ having to purchase new samples of the correct items. Not a whole lot of money but it’s the principle. I have no problem paying for a mistake made, IF it was my mistake made. All I wanted was the order fixed, no money, no returns. Mistakes happen, I’m understanding of that but not of being rude and not owning up to your mistakes. Sorry Lowe’s I will be color matching at Home Depot or traveling to Middletown location from now on.
- BEBonnie EggenburgDec 21, 20251.0They would not take back unopened Christmas lights without a receipt, no store credit, no exchange...nothing. When I calmly shared my complaint, the head cashier cut me off, then became argumentative. The manager wasn't much better, "mansplaining" rather than trying to be helpful. With this type of customer service, I will be shopping elsewhere. Wish I had a Menard's near me. Love Home Depot!!!
- MGMarsha GearyDec 4, 20255.0Helpful employees with lumber. Needed to get stock from top shelf, and did so very quickly.
- JSJ SNov 21, 20253.0Was able to get in and out with exactly what I needed. Few staff I encountered were nice
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kinds of products can I find at Lowe's Home Improvement in New Castle, DE?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's provides various installation services such as appliance installation, blinds, cabinets, flooring, lighting, roofing, and many more.
What are the store hours for Lowe's Home Improvement in New Castle, DE?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 7:00 PM. Holiday hours vary; for example, the store is closed on Nov 27, 2025, and Dec 25, 2025.
How can I check my order status at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
Are there any nearby locksmith services if I need them while visiting Lowe's?
Yes, Minute Key and minuteKEY locksmith services are nearby, convenient if you need key or lock assistance during your visit.
What dining options are available near Lowe's Home Improvement?
Casablanca Moroccan Restaurant and Chick-fil-A are nearby, offering great options for dining before or after your shopping trip.
Where can I find nearby ATMs when I visit Lowe's Home Improvement?
Bank of America ATM and WSFS ATM are close by, so you can easily access cash or banking services during your visit.
Are there any nearby stores for discount shopping close to Lowe's Home Improvement?
Dollar Tree is a nearby discount store where you can find affordable arts and crafts, as well as food and drink items.