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Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 144 S Dupont Hwy in New Castle, DE today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, parking spaces, drive up climate controlled units, golf carts available, military discount, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.9
897 reviews
5 stars
866
4 stars
17
3 stars4
2 stars2
1 star8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff, particularly James and Satara, for their helpfulness, professionalism, and willingness to assist.
Cleanliness
The facility is frequently described as clean and well-maintained, contributing to a positive customer experience.
Pricing Transparency
Some customers expressed dissatisfaction with sudden price increases and a lack of communication regarding rate changes.
Overall Experience
Many reviews highlight a smooth and stress-free rental process, with several customers recommending the facility to others.
- HGHarry GoldmanNov 13, 20255.0John was amazing and helpful. Ready access and great customer service!
- BBBenNov 5, 20255.0Thanks to John, Manager at the Newcastle location for his excellent customer service. John was kind and caring enough to notice the units he showed me and location did not fully meet my needs. He suggested to me other locations. In addition he informed me about a New location opening the next day in Claymont that fully met my needs. Thank You!
- CMChristina MorrisOct 27, 20255.0I had a great experience with Extra Space Storage Company. The facility is clean, secure, and easy to access. The staff James was friendly, professional, and willing to help with any questions.
- APAlexis PerdueOct 23, 20255.0Came in today and spoke with James he was very helpful and I was able to get all the information I needed in a timely manner
- RURumeysa UcarOct 11, 20251.0I started renting a unit at Extra Space Storage in June with a signed agreement for $111 per month. Without my approval or any prior notification, my rate was suddenly increased to $217 — almost double the original amount. When I reached out to both the facility manager and customer service, neither could provide a clear or reasonable explanation. The only response I received was that they “adjust rates month to month,” which was never clearly communicated upfront. This experience has been very disappointing and unprofessional. Customers deserve transparency and proper notice before any rate changes. I strongly advise anyone considering this facility to monitor your billing statements closely. Be aware that your rent can increase significantly without warning or consent.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of New Castle, Midvale, Melanie, Wilmington Manor, Bayview Manor, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located at the corner of Dupont Hwy and DE-273.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Are moving carts or dollies provided?
Nearly all Extra Space Storage facilities that offer indoor storage units with access through a hallway have push carts. If you need a push cart to transport your belongings, please let the facility manager know, and they will be happy to assist you.
What are the access hours for Extra Space Storage?
Extra Space Storage is accessible daily from 6:00 AM to 10:00 PM, including weekends.
What type of storage units does Extra Space Storage offer?
They offer a large selection including climate-controlled units, drive-up access units, and standard storage units to suit different needs.
Does Extra Space Storage provide packing and moving supplies?
Yes, they offer moving and packing supplies such as boxes available for purchase on-site and online.
Is there a manager on-site at Extra Space Storage?
Yes, there is a resident manager living on site to assist customers with their storage needs.
Where is Extra Space Storage located?
Extra Space Storage is located at 144 S Dupont Hwy, New Castle, DE 19720.
Are there special discounts available at Extra Space Storage?
Yes, Extra Space Storage offers a military discount for eligible customers.
What payment options does Extra Space Storage accept?
They accept various payment methods including American Express, Apple Pay, Cash, Check, Discover, Invoice, Mastercard, and Visa.
What are some nearby restaurants where I can eat before or after visiting Extra Space Storage?
Nearby dining options include Fronterizo Mexican Restaurant, K'S Kitchen offering Nigerian and African cuisine, and Finger Lickinn Food food truck and catering service.
Are there accommodations close to Extra Space Storage for out-of-town visitors?
Yes, nearby hotels and motels include Budget Motor Lodge, Hollywood Motel, and Relax Inn, providing convenient stays near Extra Space Storage.
Where can I find automotive services near Extra Space Storage?
Nearby automotive services include New Castle Auto Spa for car washes, Tenancingo Autos and Blackshire Motors for car sales and repairs, Hertrich Autogroup and Hertrich Acura dealerships, and Nock's Garage for automotive repairs and parts.