Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Middletown, DE Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,187 reviews
5 stars
644
4 stars
309
3 stars
92
2 stars
30
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including difficulty finding assistance and unhelpful staff.
Staff Availability
Numerous reviews highlighted a lack of staff presence on the sales floor, leading to long wait times for assistance.
Order Fulfillment
Customers frequently experienced issues with order fulfillment, including delays in pickup and delivery, as well as incorrect or incomplete orders.
Store Management
Several reviews criticized the store management for inadequate oversight and support, contributing to recurring service issues.
Product Selection
While some customers appreciated the product selection, others noted that certain items, especially appliances, were lacking compared to competitors.
- DTDouglas ThrelfallNov 14, 20255.0Going to Lowe’s in Middletown, DE is always a pleasure. From interactions with store associates, (the red vests) to getting product locations in store, and everything in between, it’s always a five star experience. I have been a Lowe’s customer since moving to Delaware in January, 1993. A very special mention about the self checkout experience, first off, you never feel like you’re alone, there’s always a eager associate nearby. Elizabeth (Liz) Pater is attentive, and always right there when you look puzzled (which, for me is often) or need help with a product lookup, scan or receipt reprint. I highly recommend Lowe’s in Middletown as a “go to” home improvement store.
- KZKen ZeissNov 12, 20251.0Unable to order online for pickup
- MRMounika RSep 4, 20251.0Horrible customer experience with the staff
- LLLisa LAug 31, 20252.0Purchased two-(2) gallons of custom color Deck Correct, only to discover after the first gallon was applied that the color wasn't even close to what I to paint department to be matched. When I said something to the associate behind the counter, all she offered was an apology! 😨. See photo’s
- MBMr. BlueAug 7, 20251.0POOR STORE MANAGEMENT!!! Horrible curbside pickup experiences!!! Three bad experiences in a row. 1) After waiting at curbside for 10 minutes, I went inside to the customer service desk. When I asked about curbside, I was told the curbside person did not come in that morning. I asked if they had thought about placing a sign at the curbside parking area stating that curbside was unavailable. To which I was told no. Is there no store management to help the employees and customers resolve this issue? 2) Again, after waiting at curbside for 10 minutes I went inside to the pick up desk. The board showed there was an estimated 45 minute wait. This seems strange as they were only three people listed on the board. I asked the man who was waiting in line what was going on. He stated there was only one person working there and they had been working on an order for over 30 minutes because it was messed up. About that time the poor kid working on the orders came flying by, obviously frustrated. Is there no store management to help the employees and customers resolve this issue? 3) Again, after waiting at curbside for 10 minutes, I went inside to the pick up desk where one customer was waiting. After another 5 minutes, I asked about curbside, the individual pointed to a lady who was pushing a large cart of material. I had watched this same lady load this trailer with material the entire time I was parked outside. She was running full speed. The individual at the pickup desk reluctantly got my curbside order for me. 25 minutes to pickup two bags of salt. Once again, is there no store management to help the employees and customers resolve this issue? In each case, these issues could have been prevented with minimal management intervention. Obviously this is not a one time event, but a recurring theme.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Middletown, DE offer?
Lowe's offers hardware products, construction needs, paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor & gardening equipment, bathroom storage, and installation services.
What are the operating hours of Lowe's Home Improvement in Middletown, DE?
Monday to Saturday from 6:00 AM to 9:00 PM, Sunday from 8:00 AM to 7:00 PM; holiday hours vary with some closures and early closing times.
How can I check the status of my order at Lowe's Middletown store?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
Does Lowe's Home Improvement Middletown offer in-store pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online; in-store returns require proof of purchase at the customer service desk.
Are installation services available at Lowe's Middletown store?
Yes, Lowe's offers various installation services including appliances, flooring, cabinetry, lighting, doors, windows, and more.
What are some nearby places of interest close to Lowe's Home Improvement in Middletown, DE?
Nearby places include minuteKEY locksmith services, Blue Rhino Propane Exchange, The Home Depot hardware store, Sherwin-Williams Paint Store, and multiple restaurants like Ruby Tuesday and Buffalo Wild Wings.
How can nearby establishments help customers visiting Lowe's in Middletown?
Customers can use nearby services like minuteKEY for locksmith needs, Blue Rhino for propane exchange, and visit restaurants such as Ruby Tuesday or Buffalo Wild Wings before or after shopping at Lowe's.
Are there other hardware or home improvement stores near Lowe's Middletown?
Yes, The Home Depot and Sherwin-Williams Paint Store are nearby, offering additional hardware, building supplies, and paint products.