Lowe's Home Improvement

3.8
2053 reviews

About

Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Lewes, DE offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lowe's Home Improvement
20364 Plantations Road, Lewes, DE
19958, United States

Hours

Reviews

3.9
1,765 reviews
5 stars
841
4 stars
413
3 stars
179
2 stars
81
1 star
251

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some praised helpful staff while others reported rudeness and lack of assistance.

Product Availability

Frequent complaints about stock issues and unavailability of items, leading to customer frustration.

Delivery Issues

Numerous reviews highlighted problems with delivery services, including delays and incorrect items being delivered.

Store Organization

Customers noted disorganization within the store, making it difficult to find products and navigate aisles.

Positive Staff Interactions

Several customers expressed appreciation for specific employees who provided excellent service and assistance.
  • KK
    Krystal
    Jan 5, 2026
    1.0
    I don’t know which is worse their customer service department or the actual store. Customer service will say anything just to get you off the phone and the store doesn’t answer at all. I will never order online from Lowe’s and definitely never go the Lowe’s in Sussex. BTW my issue and installation still not resolved.
  • KG
    Kirt Graves
    Jan 5, 2026
    4.0
    This trip was okay they had everything i went there for. In Delaware I think Lowe's is way better then HD. However I can't say that for the Lowe's in MD. So I can't give 5 stars due to past experiences and it sucks to be penalized a star for things that were not good in the past but we all have long memories and I bad experiences stick around longer then the good ones.
  • GS
    gary schlosshauer
    Dec 31, 2025
    5.0
    Always love shopping at our Lowe’s in Lewes always meeting to our needs in everything. Today though at the customer service desk which her name was Holly I felt went beyond the call. With her help, sincerity and professionalism was a delight. It’s hard to find people like that nowadays to make our visit and purchasing a pleasure! Perfect help from Holly obviously believes in her job which I hope Lowe’s pays their employees Well!!
  • AH
    Ashwin Halligan
    Dec 24, 2025
    2.0
    A couple fantastic experiences purchasing, but when we really needed Lowe's to honor the appliance promises they made at purchase time, they were stern and disrespectful. I'm not asking for favors - just what they promised.
  • MF
    Mark Frisch
    Dec 21, 2025
    4.0
    They had better quality then Home Depot.

Frequently Asked Questions About Lowe's Home Improvement

How do I find a product online?

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

How do I check my order status?

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.