Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Dover, DE Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,757 reviews
5 stars
945
4 stars
393
3 stars
175
2 stars
76
1 star
168
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees received praise for helpfulness, while many customers reported long wait times and unresponsive staff.
Product Availability
Customers frequently noted issues with product availability and stock discrepancies, leading to frustration.
Delivery Issues
Numerous complaints about delivery services, including missed appointments and poor communication regarding delivery times.
Store Cleanliness
The store is generally described as clean and organized, although some customers reported issues with clutter in specific areas.
Employee Knowledge
While some employees were praised for their knowledge and assistance, others were criticized for lack of helpfulness and experience.
- DADawn ANov 13, 20251.0I purchased a GE garage ready refrigerator that was not working properly two weeks after receiving it. I contacted Lowes and asked for an exchange, I was told since I did not use a LOWES credit card they would not exchange in with in the 30 days and that I had to use GE warranty. This policy is unexceptable. So I contacted GE and after they contacted 3 GE warranty service providers one showed up. Mind you each provider had less that a 2 google review. So the tech that should up said the highest setting is okay even though the hand book does not recommend that setting. I tried to explain that the food is not staying frozen. So, of course they left. Then I tried disputing my charge. That's when I finally heard from Peggy at Lowes. I called back and they put an email to the manager. I called a few days later asking when I would hear from the manager. Penny put in another request. I have yet to receive a call from the manger. In the meantime now my freezer door will not stay closed. I contacted my own repair person who came out and took pictures of everything wrong with the refrigerator and said it is not repairable. So back to GE and now they are finally replacing it and reimbursing me for the repair call. None of this would have happened if LOWES would have just exchanged the refrigerator with in the 30 day return window. I will never buy an appliance from them again
- TMTiffany McPhatterNov 9, 20252.0This store is straight trash. The lumber area is trashed and the store manager could care less apparently to. Customer service is hit or miss.
- PPPereklis PerdisNov 5, 20254.0As I am new to Delaware, ill give Lowe's a very good rating. The store is clean and laid out nicely. Staff is always helpful and kind.
- LHlink huntOct 24, 20255.0I had an amazing experience! Mike in the building supply area helped me by recommending products helping me load them and then helping me load them in my truck. Stellar customer service amazing personality and sense of humor. A true asset to Lowe's. I will be back because of this experience. I normally shop at Home Depot but now I will shop at Lowe's
- LMLilu MontOct 22, 20251.0I wish I could give no stars I went in after a long day at work to buy a fan that yalls website said is in stock my husband asked a worker where's the fans are just for the worker to rudely say we dont keep them all seasons WOMP WOMP WOMP like how old are we grow the hell up
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kind of products can I find at Lowe's Home Improvement in Dover, DE?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Dover?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 7:00 PM. Holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's Home Improvement in Dover offers both in-store pickup and delivery services.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What is Lowe's Home Improvement's policy on returning or exchanging items?
Most items can be returned within 90 days. You can start a return online if purchased from Lowes.com or return in-store with proof of purchase at the customer service desk.
Are there installation services available at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, cabinets, countertops, flooring, HVAC, lighting, and more.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What are some nearby places to Lowe's Home Improvement in Dover, DE that customers might find useful?
Nearby places include Chick-fil-A and Chipotle Mexican Grill for dining, Starbucks and Wawa for coffee and convenience, and Delaware State University’s MLK Center for campus activities.
How can nearby transit or amenities help customers visiting Lowe's Home Improvement?
Customers can stop by nearby locations like Wawa for fuel or refreshments before shopping. Also, the proximity to Delaware State University and hotels like Capital Inn may benefit visitors in the area.
Are there other automotive services near Lowe's Home Improvement Dover location?
Yes, nearby are i.g. Burton Toyota of Dover, C.F. Schwartz Toyota, ModWash car wash, and World Transmissions and Complete Car Care Center for auto sales and repair.