Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Dover, DE is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,771 reviews
5 stars
953
4 stars
395
3 stars
177
2 stars
77
1 star
169
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times for assistance and unhelpful staff.
Product Availability
Customers frequently mentioned issues with product availability and stock levels, leading to frustration.
Delivery Issues
Numerous reviews highlighted problems with delivery services, including delays, damaged items, and lack of communication.
Staff Helpfulness
While some customers praised individual employees for their helpfulness, overall staffing levels and availability were criticized.
Store Cleanliness
Some customers noted that the store was clean and organized, contributing positively to their shopping experience.
- MMMilaJan 1, 20265.0The garden center at this Lowe's is a treasure trove of plants, and the staff's expertise and helpfulness are top notch. The checkout process was a breeze. Compared to Home Depot, Lowe's shines in its attentive staff, who go above and beyond to help customers find what they need.
- CMCarolyn MooreDec 30, 20253.0I use to love Lowe's but now that they put nothing but self checkout in I hate going there now only if I have to. Some of us likes full service I should not have to pay and do all the work myself. And they wonder why they have so much stuff walk out the door it's hard for one person to watch all the checkouts plus if you need help to have to wait. One time I had to put the gift cards back because we had to wait so long for someone to come and they never did in the Camden store
- MRMegan RischDec 20, 20255.0I entered the kingdom seeking a specific set of screws, but the "App Map" led me astray. Just as I was losing hope, Sir Eric appeared. He was a true knight in shining armor! When the screws weren't in their usual home, he led me on a quest to the Lumber Lands. When they weren't there either, he refused to give up. With the bravery of a legend, he scaled the high peaks of the overstock shelves via ladder and rescued the lost fasteners from the rafters. He delivered them to me with a smile and made sure my journey was complete. Five stars for Sir Eric, the finest champion in the realm of DIY!
- ACAlex CullisonDec 17, 20255.0Great price on a storm door. Their curbside pick up is wonderful for big items. I am glad they offer this even though the pandemic is over.
- HGHeather GrahamDec 4, 20252.0I will say in store we had an amazing experience and I would give 5 stars. Wayne at the Camden location was amazing! However, we are having so many issues with our deliver of our appliance. First, the day we set was changed without our approval or us being notified. I had to call to find out where it was. We were told the fridge was damaged and they had to order a new one from the warehouse. So we set a new delivery date for nearly 2 weeks later. Today, it was set to deliver. It showed up with a big dent in the front of the fridge. We declined delivery and were told we had to contact the store to set up a new delivery. I called the Dover location and waited for 20 min for someone to answer, only to be hung up on. I had to call the Camden location to finally get a hold of a person to try and resolve our issue. I am so frustrated with Lowes and this poor customer service. We ordered our fridge 3 weeks ago.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kind of products can I find at Lowe's Home Improvement in Dover, DE?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Dover?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 7:00 PM. Holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's Home Improvement in Dover offers both in-store pickup and delivery services.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What is Lowe's Home Improvement's policy on returning or exchanging items?
Most items can be returned within 90 days. You can start a return online if purchased from Lowes.com or return in-store with proof of purchase at the customer service desk.
Are there installation services available at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, cabinets, countertops, flooring, HVAC, lighting, and more.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What are some nearby places to Lowe's Home Improvement in Dover, DE that customers might find useful?
Nearby places include Chick-fil-A and Chipotle Mexican Grill for dining, Starbucks and Wawa for coffee and convenience, and Delaware State University’s MLK Center for campus activities.
How can nearby transit or amenities help customers visiting Lowe's Home Improvement?
Customers can stop by nearby locations like Wawa for fuel or refreshments before shopping. Also, the proximity to Delaware State University and hotels like Capital Inn may benefit visitors in the area.
Are there other automotive services near Lowe's Home Improvement Dover location?
Yes, nearby are i.g. Burton Toyota of Dover, C.F. Schwartz Toyota, ModWash car wash, and World Transmissions and Complete Car Care Center for auto sales and repair.