Lowe's Home Improvement

Reviews

• HK

  Hamid Karimi

  1 day ago
  5.0
  Good supplies and very helpful staff. I purchased plants that were healthy and staff helped loading them
• KD

  King Dragon

  3 days ago
  5.0
  I would like to say that the service member Jeanetta was a major help to me when looking for repair items for my apartment. She was very kind and courteous in helping me whenever I bumped into her while shopping. More people should perform like her in their professionalism with customer service. Theses 5 stars are for you. I will be returning.
• RJ

  Ralph Jackson

  4 days ago
  1.0
  I had an extremely frustrating experience with Lowe’s when purchasing a dishwasher, and I would strongly caution others before choosing them over competitors like Home Depot. To start, my dishwasher took two full weeks to arrive, which is already unacceptable. For comparison, Home Depot could have delivered the same appliance in about two days. I chose Lowe’s intentionally, but that decision quickly proved to be a mistake. The only positive part of this experience was the installation team. The two gentlemen who came out were professional, efficient, and respectful. However, during installation, one of them noticed that the dishwasher was dented. After spending $1,100, I made it clear I expected a product in proper condition. They agreed, took the damaged unit back, and informed me that Lowe’s would follow up. Shortly after, someone from installation (Andrew) called and assured me the issue would be resolved and that I would receive an update by Friday (5/1) with a new delivery timeline. That sounded reasonable—until today. Instead of a replacement, I received a call from a store representative telling me they needed to cancel my order and then call me back to process payment again. That makes absolutely no sense. This is a straightforward exchange: you replace the damaged item. Requiring a cancellation and repurchase creates unnecessary delays and forces me to wait for funds to be returned before I can even proceed. To make matters worse, Lowe’s already removed my old dishwasher, leaving me with nothing while they sort out their internal issues. This entire process has been inconvenient, poorly handled, and completely avoidable. Aside from the installers, the customer experience has been unacceptable. I will not be making future purchases with Lowe’s.
• JP

  Joshua Parker

  Apr 11, 2026
  1.0
  Prices do not matter and apparently customer support doesn’t with store management. We were excited for our spring project and found the key item we needed and the last one available on clearance. Our excitement was destroyed when after getting checked out the cash register required manager support. The queue was building and manager no where to be seen. The cashier was very friendly and confirmed she just needed the manager to clear the register. After the manager arrive and a very long queue the manager didn’t assess the situation just looked at the item and looked at the discount and said what the price was and was confused and mentioned the price listed on the shelf. Instead of checking she accused me of lying and having taken the photo from another store. When I showed her the time stamp from a few minutes prior and offered to show her she said she was not going to look at the price giving the excuse she had to help another customer. Accepting that she isn’t going to adjust the price but most surprised she wasn’t helping customers after or when I returned my cart. Just hands on hips, alone staring at some dirt. Avoiding problems and just letting the next customer come around to do the same thing I dealt with while standing around staring is not customer service. If the price is marked wrong it starts at the manager.
• PS

  Patrick Shannon

  Mar 27, 2026
  1.0
  I ordered a toilet from Lowe’s, and paid for delivery. They delivered a used toilet to my house. I have called customer care, told i would get a call back within 24 hours. I called 2 days in a row- no return call. I called the store directly- manager said the fulfillment department had to be contacted, I tried to call and no one ever picked up! I called the store customer service back and told I have to take the toilet back to the store to get a refund- You delivered a used toilet to me- why the hell do I have to put that in my car to return it! Will never be shopping at Lowe’s!

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