Brand Certified
Ferguson Home
3.8(39 reviews)
Certified by Ferguson Home • May 03, 2026
Business Details
5225 Wisconsin Ave Nw, Washington, DC
20015, United States
Certified by Ferguson Home • May 03, 2026
(202) 567-5656
Certified by Ferguson Home • May 03, 2026
https://www.fergusonhome.com/showroom/branch/washington-dc-showroom-0594
Certified by Ferguson Home • May 03, 2026
About
Certified by Ferguson Home • May 03, 2026
Bathroom Supply StoreKitchen Supply StoreAppliance StoreLighting Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project in Washington, DC. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Certified by Ferguson Home • May 03, 2026
Hours
Certified by Ferguson Home • May 03, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
Reviews
3.8
39 reviews
5 stars
25
4 stars
1
3 stars
3
2 stars0
1 star
10
- SESarah EastrightApr 7, 20264.0Buyer beware re: Ultracraft Cabinets, sold at Ferguson. I bought Ultracraft Frameless Full Access cabinets for my laundry room in September 2025 from the Ferguson Bath, Kitchen & Lighting Gallery in Washington, DC. The estimated lead time was 5-12 weeks, but it took nearly 25 weeks to receive all the pieces for installation. In addition to the long lead time, the cabinet quality is inconsistent (eg, different frame profiles, hinges popping out, damaged corners), and I will need to replace several pieces. I have had good experiences with other cabinet lines purchased from Ferguson, and I hope this review helps other consumers make informed choices. The long lead times and need for replacement parts have caused significant delays in my project completion, increased labor costs, and left me very disappointed with Ultracraft. I'm giving Ferguson 4 stars because I'm happy with the OTHER cabinets, appliances, kitchen, and bath items I've purchased from them.
- JVJavi de la VegaJun 3, 20241.0This store only cares about you in respect to being a sales figure and not a customer. I bought a Grohe kitchen faucet and when it was installed a year ago, the faucet head was not working. I worked with the installer first and they said it was installed properly and the faucet is faulty. I contacted Ferguson in the hopes to seek some way to remediate this. It took months for our sales person to even remotely respond to our inquiries, much less send out any hardware to fix it. In the course of 8 months I have only received a cartridge and this only remedied a part of the issue. It still does not properly switch to the spray head. For a $450 faucet, I expect it to work out of the box. I have been exceedingly patient waiting this long to say anything but if you have any issue with your purchase at this store, expect to wait months before they even acknowledge your inquiry. I would highly encourage you to go elsewhere for this kind of kitchen and bath hardware. They do not care about you. They do not want to help you. That is clearly evident in the way they handle their customer service. If I could give a 0, I would.
- CMClark MatthewsMar 8, 20225.0Really helpful, great selection.
- HCHanna chakarjiDec 22, 20195.0Better prices than you would expect, I was looking for a light for my bathroom, one thatgoes on the wall. Found some beautiful chrome polished triple light. Was the same price as the junk on eBay. They did not have it in stock at Bethesda but they did have it in Richmond, I paid for it at around 3 PM and it was at my home the next day. Awesome place very high-quality items.
- SGSherri Anne GreenFeb 12, 20195.0Beautiful showroom with a wonderful selection in a variety of price ranges. It's just a wonderful place to walk around and dream up a new home project. Staff is professional and helpful. The faucet I selected was ordered and delivered quickly from another location. Thanks again for the great help!
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What types of products does Ferguson Home offer?
Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products from renowned brands to support your home building or renovation projects.
What are Ferguson Home's showroom hours?
The showroom is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends and listed holidays.
How can I return an item purchased at Ferguson Home?
You can initiate a return within 90 days of receipt for most items by signing into your Fergusonhome.com account and following the online return setup instructions.
Are there any restocking fees for returned items?
No, Ferguson Home does not charge any restocking fees on returned items.
What payment methods are accepted at Ferguson Home?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, checks, major credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
Does Ferguson Home offer in-store pickup or delivery?
Ferguson Home currently does not offer in-store pickup, same-day delivery, or curbside pickup services.
How do I contact Ferguson Home for assistance?
You can reach Ferguson Home by calling their main phone number at +1 202-567-5656.
What nearby attractions can I visit around Ferguson Home's location?
Nearby you can visit the Thelonious Monk Institute of Jazz and the Herbie Hancock Institute of Jazz, both offering enriching musical experiences.
Are there any nearby places for personal care near Ferguson Home?
Yes, the SKN bar and kismet skin co. offer skin care and spa services nearby, perfect for a relaxing visit before or after shopping.
Which nearby businesses could help with health and wellness while visiting Ferguson Home?
Nearby health and wellness providers include Washington Therapy, Rose Physical Therapy, and One Spine One Life Wellness Center for therapy and physical care needs.
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