Brand Certified
Lowe's Home Improvement
3.9(2616 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
2438 Market Street NE, Washington, DC
20018, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(202) 378-2500
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/DC-Washington/3256
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Washington, DC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
3.9
2,616 reviews
5 stars
1,344
4 stars
577
3 stars
223
2 stars
115
1 star
357
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful associates while others report rude and unprofessional behavior from staff, particularly management.
Product Availability
Customers frequently noted issues with product availability and stock levels, leading to frustration when items were not found as advertised.
Store Cleanliness
The store is generally reported as clean and organized, with clutter-free aisles, although some customers experienced difficulties finding assistance.
Positive Experiences
Several customers highlighted positive interactions with specific employees who provided excellent service, contributing to a better shopping experience.
Delivery Issues
Numerous complaints were made regarding delivery problems, including items being lost or damaged, and poor communication from customer service.
- JSJames SpeaksFeb 21, 20263.0I wanted to get some wood cut to size but discovered Lowe's no longer cut anymore
- PBPaulos BelayFeb 12, 20261.0Worst experience ever trying to purchase a dishwasher. Just go anywhere else
- ADArtur DmitrievFeb 4, 20261.0I have ordered a lot of products from you because I am a contractor. But after the last incident, I would rather look for alternatives elsewhere than continue working with you. You delivered completely damaged materials that I was forced to throw away, and your delivery also left them on my driveway, blocking access for my vehicles. The materials were damaged by snow and water and were completely unusable. After that, I spent many hours dealing with your support, which was absolutely unhelpful and kept saying that the case was under review. To hell with such an experience—to hell with such a partnership. Home Depot works much better than you do. If you want to look into my order, review the photos, or check the correspondence with your support team, here are the details: Order #300901335250520775 Case #73250514
- NKNoel KFeb 3, 20262.0The parking lot is filled with Flock cameras, which scan your license plates and faces, and shares your personal information with cops and ICE. Not cool.
- EPEvan PriceJan 24, 20261.0I came at store open. They decided not to stock salt or shovels the day of a gigantic snow and ice storm. They had 5 trucks in the back, they chose not to stock this they didn’t run out.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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- Official website