Business Details
About
Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 1420 U St NW in Washington, DC today! Our large selection of storage units, drive up access, climate controlled units, electronic gate access, manager living on site, exceptional security, covered drive isles, covered loading bay, deliveries accepted, drive-in building, non climate controlled units available, parking spaces, elevator access, military discount, loading dock and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.9
1,427 reviews
5 stars
1,344
4 stars
47
3 stars11
2 stars7
1 star18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly Tiffany, Charles, and Aniya, received high praise for their friendly, helpful, and professional service.
Facility Experience
Customers reported a generally positive experience with the facility, noting its cleanliness and accessibility, although some mentioned issues with equipment like elevators.
Pricing Concerns
Some customers expressed dissatisfaction with sudden price increases in rental rates, leading to frustration and consideration of other storage options.
Staff Recognition
Multiple reviews highlighted specific staff members for their exceptional service, suggesting a strong team culture and commitment to customer satisfaction.
Overall Satisfaction
Many customers expressed a high level of satisfaction with their experiences, recommending the facility for its service and convenience.
- JLJ.J. Lasne2 days ago5.0Fantastic customer service Aniya Bassil was most helpful, she presented me with options and made it a smooth transaction. Highly recommend it
- KHKeAndra H2 days ago5.0I believe his name was Charles. He was very helpful very responsive my storage company couldn’t get couch in storage I called the front desk & he figured it out! I was so relieved!!!
- DDDavinaNov 11, 20251.0It’s been a bit over 2 years since I’ve rented a space at this storage and it said i left a 5 star review which no I did not and would not have. The unit was of decent size but let me state that my unit ended up having mice and droppings in a majority of my boxes. When I sent photos and evidence all I asked for was a new unit and discount. I was given nothing. Not sure what or who possessed this business to say I left a review when I know for a fact I did not.
- IOIjeoma OyetundeOct 31, 20255.0Everyone at this location deserves raises! I had an amazing experience with all of the staff including Aliyah and Tiffany. Excellent customer service and they went above and beyond so help me get sorted with my storage and answer any questions I have. Thank you once amazing staff at Extra Space storage U Street.
- MGMelanie Guest-ParkerOct 25, 20254.0UPDATE HERE: Charles at Extra Space did reach out to rectify the issue promptly. Appreciate our District office intervening so quickly. Folks, just a heads up! Your rental agreement states that the monthly payment could change at any time as long as they give you 30 days notice. I began leasing a storage unit for about $87/month from them in July 2025 and received a notice in early October that my monthly rental rate would be $163 starting in November 2025. I'm in the process of finding another storage facility. While they are operating within their own terms and conditions, a spike of almost double what I was paying 4 months ago is pretty ridiculous. As well, I went to the facility on an evening last week to pull my winter clothes out and the elevator was out of order, so I decided to take the stairs to my unit's floor, but when I got to the 8th floor both of the doors to the floor were locked, so it was a fruitless trip. Turns out the doors were unlocked on the floors below me, which was infuriating and hilarious at the same time. I left them a message about access this week, but never heard back. I'm going to try to head over today and see if I can begin the process of removing items. They have great reviews, but my experience has been kind of awful thus far. Who knows...
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves Washington DC residents near Logan Circle, Dupont Circle, Westminster, Le Droit Park, Downtown, and Adams Morgan.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of U St NW and 14th St NW.
Is Extra Space Storage close to any colleges?
Extra Space Storage is close to Howard University, The George Washington University, Trinity Washington University, Gallaudet University, The Catholic University of America, and Georgetown University.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Are moving carts or dollies provided?
Nearly all Extra Space Storage facilities that offer indoor storage units with access through a hallway have push carts. If you need a push cart to transport your belongings, please let the facility manager know, and they will be happy to assist you.
What are the access hours for Extra Space Storage on U St NW?
Extra Space Storage is open daily from 6:00 AM to 10:00 PM, including weekends.
Where is Extra Space Storage located?
Extra Space Storage is located at 1420 U St NW, Washington, DC 20009.
Does Extra Space Storage offer climate-controlled storage units?
Yes, most facilities, including this location, offer climate-controlled units for temperature sensitive items.
What payment methods are accepted at Extra Space Storage?
They accept American Express, Apple Pay, Cash, Check, Discover, Invoice, Mastercard, and Visa.
Can customers purchase moving and packing supplies at Extra Space Storage?
Yes, a variety of moving and packing supplies, including boxes, are available online and at the facility for purchase.
Is there any special discount offered by Extra Space Storage?
Extra Space Storage offers a military discount to eligible customers.
How can I reserve a storage unit at Extra Space Storage?
You can reserve a unit online through their website at extraspace.com or contact the facility by phone at +1 202-667-6333.
What notable places are near Extra Space Storage for a customer to visit?
Customers can visit nearby places such as Park at Fourteenth, a local park and historical landmark, or grab a coffee at The Wydown coffee shop nearby.
Are there convenient dining options close to Extra Space Storage?
Yes, fast food options like Jimmy John's and McDonald's, as well as ethnic restaurants like Tico and DC Noodles, are all nearby.
What nearby facilities can assist with real estate or parking needs near Extra Space Storage?
Nearby services include EJF Real Estate Services for property management and One Parking for convenient parking solutions.