Brand Certified
Mike's Factory Direct
4.7(278 reviews)
Certified by Mike's Factory Direct • Mar 01, 2026
Business Details
15 Kings Highway North, Westport, CT
06880, United States
Certified by Mike's Factory Direct • Mar 01, 2026
(203) 557-3386
Certified by Mike's Factory Direct • Mar 01, 2026
http://mikesfactorydirect.com
Certified by Mike's Factory Direct • Mar 01, 2026
About
Certified by Mike's Factory Direct • Mar 01, 2026
Hot Tub Store
Jacuzzi Wellness Hot Tubs, Swim Spas, Saunas, Cold Plunge, and Massage Chair Sales & Service
Location
Certified by Mike's Factory Direct • Mar 01, 2026
Hours
Certified by Mike's Factory Direct • Mar 01, 2026
Reviews
4.7
278 reviews
5 stars
252
4 stars
8
3 stars1
2 stars3
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and responsive service provided by staff, particularly highlighting individuals like Bill and Monika.
Installation Experience
Many reviews noted the smooth and professional installation process, with technicians being careful and efficient.
Product Quality
Customers expressed high satisfaction with the quality of the hot tubs and saunas purchased, often mentioning the positive impact on their well-being.
Communication
The business was frequently commended for excellent communication throughout the sales and service processes, ensuring customers felt informed and supported.
Repair Services
While most feedback was positive, there were some complaints regarding delays and issues with repair services, indicating room for improvement in this area.
- BMBarry McMasterFeb 6, 20265.0Jimmy is great.
- SSSara SantosFeb 2, 20265.0Fantastic experience all around. From the first conversation to the final walkthrough, everything was handled professionally and smoothly. The crew was friendly, efficient, and clearly experienced—they made the installation feel easy and stress-free. They were careful with our property, answered all of our questions, and made sure everything was working perfectly before wrapping up. It’s rare to find a company that combines quality work with great customer service, but this one absolutely does. We’re already enjoying the hot tub and couldn’t be happier. Highly recommend!
- JLJohan LaverDec 12, 20255.0Pablo was top notch and he was the main reason we selected this company for the cabinetry for all of kitchen, bar, office, laundry, and baths. He invested time with us up front, he was thoughtful in his design, solved problems, and always kept our budget in mind. He has extensive construction experience which helped us greatly. The install was seamless and Pablo was always one step ahead of us. Great experience and product, we will work with Pablo again - highly recommend!
- JHjonathan harrisDec 10, 20255.0Just bought a jacuzzi hot tub and very happy. Super Knowledgeable and friendly saleswoman, and installation was very professional.
- JZjoseph zimilesDec 8, 20255.0Diagnosed and fixed problem quickly. Jimmy was efficient, thorough, professional and friendly
Frequently Asked Questions About Mike's Factory Direct
What products and services does Mike's Factory Direct offer?
Mike's Factory Direct offers Jacuzzi Wellness Hot Tubs, Swim Spas, Saunas, Cold Plunge, and Massage Chair sales and service.
Where is Mike's Factory Direct located?
Mike's Factory Direct is located at 15 Kings Highway North, Westport, CT 06880, USA.
What are the operating hours of Mike's Factory Direct?
Mike's Factory Direct is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sundays.
How can I contact Mike's Factory Direct?
You can contact Mike's Factory Direct by phone at +1 203-557-3386 or by email at info@mikesfactorydirect.com.
What payment options are accepted at Mike's Factory Direct?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing, Invoice, Mastercard, PayPal, and Visa.
In which languages can I communicate with Mike's Factory Direct staff?
Staff at Mike's Factory Direct speak English, Spanish, and Italian.
What is the official website for Mike's Factory Direct?
The official website is http://mikesfactorydirect.com.
Are there any nearby businesses where I can explore home improvement or design services after visiting Mike's Factory Direct?
Yes, Roseadams Construction and Design, a contractor and carpenter business, and Sellars Lathrop Architects, an architectural designer and home improvement store, are nearby for home improvement and design needs.
What are some nearby health and wellness centers near Mike's Factory Direct?
Cereset Westport offers naturopathic and holistic health services nearby, and The Aesthetic Center Of Connecticut specializes in plastic surgery and health care services.
Where can I find other retail or specialty stores close to Mike's Factory Direct?
Nearby you can visit Nice Threads LLC for clothing and printing services, The Great Outdoor Toy Company for toys and outdoor gear, and Salon DeMatteo for beauty, hair, and nail services.
Brand Certified Facts from Mike's Factory Direct
Mike's Factory Direct partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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