Business Details
About
Hot Tub Store
Jacuzzi Wellness Hot Tubs, Swim Spas, Saunas, Cold Plunge, and Massage Chair Sales & Service
Location
Hours
Reviews
4.7
274 reviews
5 stars
248
4 stars
8
3 stars1
2 stars3
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the knowledgeable and friendly staff, particularly Bill and Pablo, for their exceptional service and support throughout the purchasing and installation process.
Product Quality
Many reviews highlighted satisfaction with the quality of hot tubs and saunas purchased, noting their effectiveness and the positive impact on customers' well-being.
Installation and Maintenance
The installation process was frequently described as smooth and professional, with technicians being punctual and thorough in their work.
Communication
While most customers appreciated the communication from staff, a few expressed frustration with delays and lack of follow-up regarding service issues.
Overall Experience
The majority of customers reported a positive overall experience, recommending Mike's Factory Direct for hot tub purchases and services.
- JLJohan LaverDec 12, 20255.0Pablo was top notch and he was the main reason we selected this company for the cabinetry for all of kitchen, bar, office, laundry, and baths. He invested time with us up front, he was thoughtful in his design, solved problems, and always kept our budget in mind. He has extensive construction experience which helped us greatly. The install was seamless and Pablo was always one step ahead of us. Great experience and product, we will work with Pablo again - highly recommend!
- JHjonathan harrisDec 10, 20255.0Just bought a jacuzzi hot tub and very happy. Super Knowledgeable and friendly saleswoman, and installation was very professional.
- JZjoseph zimilesDec 8, 20255.0Diagnosed and fixed problem quickly. Jimmy was efficient, thorough, professional and friendly
- MMMartha McCrannDec 6, 20255.0Very kind and responsive service!
- PNPhillip NeugebauerDec 5, 20255.0Bill was so great to work with. Great product and great service.
Frequently Asked Questions About Mike's Factory Direct
What products and services does Mike's Factory Direct offer?
Mike's Factory Direct offers Jacuzzi Wellness Hot Tubs, Swim Spas, Saunas, Cold Plunge, and Massage Chair sales and service.
Where is Mike's Factory Direct located?
Mike's Factory Direct is located at 15 Kings Highway North, Westport, CT 06880, USA.
What are the operating hours of Mike's Factory Direct?
Mike's Factory Direct is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sundays.
How can I contact Mike's Factory Direct?
You can contact Mike's Factory Direct by phone at +1 203-557-3386 or by email at info@mikesfactorydirect.com.
What payment options are accepted at Mike's Factory Direct?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing, Invoice, Mastercard, PayPal, and Visa.
In which languages can I communicate with Mike's Factory Direct staff?
Staff at Mike's Factory Direct speak English, Spanish, and Italian.
What is the official website for Mike's Factory Direct?
The official website is http://mikesfactorydirect.com.
Are there any nearby businesses where I can explore home improvement or design services after visiting Mike's Factory Direct?
Yes, Roseadams Construction and Design, a contractor and carpenter business, and Sellars Lathrop Architects, an architectural designer and home improvement store, are nearby for home improvement and design needs.
What are some nearby health and wellness centers near Mike's Factory Direct?
Cereset Westport offers naturopathic and holistic health services nearby, and The Aesthetic Center Of Connecticut specializes in plastic surgery and health care services.
Where can I find other retail or specialty stores close to Mike's Factory Direct?
Nearby you can visit Nice Threads LLC for clothing and printing services, The Great Outdoor Toy Company for toys and outdoor gear, and Salon DeMatteo for beauty, hair, and nail services.