Extra Space Storage

4.7
365 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 237 Saw Mill Rd in West Haven, CT today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered drive isles, covered loading bay, drive-in building, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, heated loading bay, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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  • DebitAvailable

Location

Extra Space Storage
237 Saw Mill Rd, West Haven, CT
06516, United States

Hours

Reviews

4.7
365 reviews
5 stars
314
4 stars
27
3 stars
5
2 stars
1
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Talisha and Jenine, received high praise for their helpfulness, professionalism, and ability to address customer needs.

Security Concerns

Several customers reported issues with security, including theft and inadequate responses from staff regarding stolen items.

Facility Cleanliness

The facility is generally noted for being clean and well-maintained, although some reviews mentioned issues with pests and odors.

Pricing Issues

Customers expressed dissatisfaction with sudden price increases and perceived unfair pricing practices.
  • MF
    Michele F
    6 days ago
    1.0
    I just stopped in the parking lot because I was having car trouble with my young daughter when an employee opened the door and started screaming at me to move my car and telling me that I was doing drugs and been there twice in the day which I’m not even from West Haven I just pulled over to check my car. They were rude. Very unprofessional and a very unkept place of business. I would never put any of my belongings in a place that is that gross and so rude. Their workers need to learn people skills
  • VR
    Valerie Rivas
    Jan 3, 2026
    5.0
    Personal was very helpful answer all questions unit inside and spotless
  • MG
    Michael Gonzalez
    Dec 29, 2025
    1.0
    I would not recommend anyone store their belongings here. Last year, items were stolen from my unit, including a TV. When I reported it to the staff, instead of helping, they basically accused me of stealing my own belongings. I was shocked by the response and lack of professionalism. I even called the police to file a report, and the staff repeated the same accusation to the officer that I must have taken my own items. That makes absolutely no sense. Why would someone steal their own TV? TVs aren’t even that expensive anymore. After the incident, I researched the lock I was using and found it could be broken into fairly easily. However, that shouldn’t matter the entire reason you pay for a storage facility is to feel that your property is secure. That trust was completely broken. There are plenty of other storage options in West Haven. If you value your possessions and your self-respect, avoid this place at all costs.
  • GD
    george delgado
    Dec 29, 2025
    5.0
    Was very helpful in finding a better solution to make a payment and also very nice
  • JM
    Joshua Marmol
    Dec 22, 2025
    5.0
    Staff was very nice and help me with what unit I needed. The unit was very clean. Definitely recommend family and friends to come here.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.