Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
5.0
1,492 reviews
5 stars
1,479
4 stars10
3 stars0
2 stars0
1 star3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful, with many highlighting specific employees like Carlos, Greg, and Camelia for their exceptional service.
Product Knowledge
Reviewers noted that staff members demonstrated extensive knowledge about the mattresses and pillows, providing detailed explanations and personalized recommendations.
Shopping Experience
Many customers reported a pleasant and pressure-free shopping experience, appreciating the time taken by staff to understand their needs and guide them through options.
Mixed Feedback
While most reviews were positive, there were a few complaints regarding misleading promotions and upselling tactics, indicating some inconsistency in customer experiences.
- RBRomeo BrutonDec 28, 20255.0Fantastic experience at the Tempur-Pedic store today! Megan was amazing—friendly, knowledgeable, and truly cared about helping me find the right mattress. Greg, the manager, was just as great and went above and beyond to make sure everything went smoothly. Outstanding service all around. Highly recommend!
- ZRZachary ReiffDec 27, 20255.0Excellent store with kind staff.
- ENEarle NelsonDec 26, 20255.0Megan at that location is an amazing salesman, explain how all the products and the different beds. Great store experience. - Earle
- MSMegan ShibleyDec 21, 20255.0Greg is incredible!!!!! Go see him immediately
- CDC DDec 18, 20255.0Greg & Megan was great. Very friendly and professional!!!
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress from your store?
Yes, our mattresses fit most standard U.S. bed frames. If your frame is unusual in size or not designed for the U.S. market, check the mattress dimensions. Ensure the mattress rests on a flat, solid surface with good center support; slatted foundations should have slats at least 3 inches wide and no more than 4 inches apart.
How will my new mattress be delivered if I purchase from the Tempur-Pedic Flagship Store?
Most mattresses come with free White Glove delivery, where the mattress is unwrapped and set up in your home. The TEMPUR-Cloud model ships compressed via UPS for self-setup and does not include White Glove service.
What is the difference in feel between Medium and Medium Hybrid Tempur-Pedic mattresses?
Medium Hybrid mattresses combine our unique TEMPUR® Material with an innovative coil system, offering pressure relief plus a responsive, bouncier feel. They tend to be slightly softer and are excellent for those accustomed to spring mattresses, unlike the standard Medium mattresses made entirely of TEMPUR® foam material.
Do you offer custom-sized mattresses for RVs, boats, or other unique spaces?
Yes, customization is available through our authorized partner. Preparing your exact measurements will help us process your order efficiently. Please call our Sleep Experts at 888-811-5053 for assistance.
Are replacement covers available for Tempur-Pedic mattresses purchased at this location?
Yes, replacement covers for mattresses with removable covers can be ordered online for current models. For older models or if you don't see your mattress listed, visit the store to speak with a Sleep Guide for help.
What are the store hours of the Tempur-Pedic Flagship Store in West Hartford, CT?
The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday to Sunday from 11:00 AM to 6:00 PM.
What payment options does the Tempur-Pedic Flagship Store accept?
They accept American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing options, Mastercard, and Visa.
Are there nearby places where I can grab a meal or coffee before or after visiting the Tempur-Pedic Flagship Store?
Yes, nearby options include Rizzuto's Wood Fired Kitchen, The Cheesecake Factory, and wuHu | slurp, drink, eat., offering a variety of restaurants and coffee shops in the vicinity.
Is parking available near the Tempur-Pedic Flagship Store?
Yes, you can park at the Memorial Parking Garage located nearby for your convenience while visiting the store.
What are some nearby furniture or home goods stores I can visit along with the Tempur-Pedic Store?
Nearby furniture and home goods stores include Lovesac, West Elm, and Crate and Barrel Blue Back Square, perfect for exploring home furnishings along with your mattress shopping.