Brand Certified
Extra Space Storage
5.0(598 reviews)
Certified by Extra Space Storage • Mar 01, 2026
Business Details
1031 New Britain Ave, West Hartford, CT
06110, United States
Certified by Extra Space Storage • Mar 01, 2026
(860) 367-8575
Certified by Extra Space Storage • Mar 01, 2026
https://www.extraspace.com/storage/facilities/us/connecticut/west_hartford/7602/?cid=org::ld::yext&utm_source=yext&utm_medium=referral&utm_campaign=org::ld::yext
Certified by Extra Space Storage • Mar 01, 2026
About
Certified by Extra Space Storage • Mar 01, 2026
Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 1031 New Britain Ave in West Hartford, CT today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, covered loading bay, deliveries accepted, multiple entrance/exit gates, parking spaces, elevator access, drive up climate controlled units, vehicles are allowed in drive-up units, commercial tenants, Wifi available, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
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Location
Certified by Extra Space Storage • Mar 01, 2026
Hours
Certified by Extra Space Storage • Mar 01, 2026
Reviews
5.0
598 reviews
5 stars
586
4 stars8
3 stars1
2 stars0
1 star3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Ashley received numerous accolades for her exceptional customer service, with many customers highlighting her professionalism, kindness, and willingness to go above and beyond.
Cleanliness
The facility is consistently described as clean and well-maintained, contributing to a positive customer experience.
Staff Professionalism
Customers noted the staff's professionalism and helpfulness, with many expressing appreciation for their courteous and attentive service.
Mixed Experiences
While most feedback is positive, there were a few reports of unprofessional behavior from staff, indicating inconsistency in service quality.
- KMKevin Munroe3 days ago5.0This has to be one of if not the best experience I've had with any storage company. Everything was setup quickly and explained with no problems. I was even running late as I was in the middle of moving furniture by myself and Ashley in West Hartford reopened to help me and I can't thank her enough.
- GAGrace AbelFeb 20, 20265.0This place is amazing! The store manager, Ashely, is wonderful, communicative, and so helpful. I can't recommend this place enough!
- RWRon WalkerFeb 10, 20265.0Great customer service especially from Ashley who’s very professional always ready to assist.
- JTJesyka TerbushFeb 9, 20265.0Very good experience. Ashley was very helpful both times I spoke with her.
- RTRhonda ThorntonJan 30, 20265.0I absolutely love the 1031 New Britain Ave location. It’s always clean, the staff is professional, kind and courteous. The office manager Ashley is amazing. She always go above and beyond for her customers. She treats everyone with respect. She is also helpful and resourceful and I appreciate that😊
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of West Hartford, Newington, Wethersfield, and Farmington.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located at the corner of New Britain Ave and South St.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer car storage solutions?
Yes, self storage is a great option for both short-term and long-term car storage! We offer indoor storage, outdoor storage, and even covered vehicle storage space for cars.
What are the access hours for Extra Space Storage?
The gate is accessible daily from 6:00 AM to 10:00 PM, seven days a week.
What are the office hours at Extra Space Storage?
The office is open Monday to Friday from 9:30 AM to 6:00 PM, Saturday from 9:00 AM to 5:30 PM, and closed on Sundays.
Where is Extra Space Storage located?
Extra Space Storage is located at 1031 New Britain Ave, West Hartford, CT 06110.
Does Extra Space Storage offer climate-controlled units?
Yes, climate-controlled storage units are available for temperature-sensitive items.
Can I purchase moving and packing supplies at Extra Space Storage?
Yes, Extra Space Storage offers moving and packing supplies, including boxes, for purchase online and at the facility.
What payment options does Extra Space Storage accept?
They accept American Express, Apple Pay, cash, check, Discover, invoice, Mastercard, and Visa.
How do I reserve a storage unit at Extra Space Storage?
You can reserve a storage unit online through their website at extraspace.com for the West Hartford facility.
What nearby fitness centers can I visit before or after using Extra Space Storage?
Nearby gyms include Blast Fitness, Bally Total Fitness, and FWJ - Fitness with Jonathan, convenient for combining workouts with your storage visit.
Are there any local car-related services near Extra Space Storage?
Yes, nearby are Golden Nozzle Car Wash for auto detailing, International Auto Sales, Car Craft Auto Body, and D&D Tinting & Detailing LLC for car care needs.
Which nearby businesses offer home and property services near Extra Space Storage?
Nearby services include Building Services Group Inc for property management, The Handy Guys for handyman services, and Family Home Services LLC for home healthcare and cleaning.
Brand Certified Facts from Extra Space Storage
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