Brand Certified
Lowe's Home Improvement
4.2(1565 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
167 Waterford Parkway North, Waterford, CT
06385, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(860) 701-2000
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/CT-Waterford/2263
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Waterford, CT, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
167 Waterford Parkway North, Waterford, CT
06385, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.2
1,565 reviews
5 stars
883
4 stars
351
3 stars
148
2 stars
50
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of the staff, there were significant complaints about poor customer service, especially regarding returns and installation issues.
Product Quality
Several customers reported receiving damaged or defective products, leading to frustration and dissatisfaction with the store's handling of these issues.
Store Environment
The store was frequently described as clean, well-organized, and having a good selection of products, contributing positively to the shopping experience.
Sales Practices
Customers expressed frustration with aggressive sales tactics, particularly related to solar panel promotions, which detracted from their shopping experience.
- HBHugh Butler2 days ago5.0Easy and quick.
- J3James Clark 3rdFeb 17, 20265.0Great place to shop for your home
- ECed CoryFeb 9, 20265.0Workers are very nice and helpful.
- KMKevin MulderrigDec 2, 20253.0Doesn't offer veterans discount on appliances.
- TDteresa dicksonNov 20, 20251.0If I could give Lowe’s a 100 negative zeros I would. Purchased a washer/dryer combo. Doesn’t work and dry correctly. I want to return not happy with it. I was told I can’t return it because I had 48 hours to do that. I was never told this by the kid who worked in that area . If Lowe’s is going to hire and place people in a department they should be able to communicate to the customer that they had 48 hours to return item. The kid couldn’t even answer what plug was on the back of the unit . No we’re is it written , about the 48 hours. Not even on the receipt , or when it got delivered . Were we told this. Lowes says I have to call LG to get a return RA number , LG tells me it’s Lowe’s . We are on day 5 of them finger pointing each other and countless hours on the phone it’s not their job. I have a purchase of $ 2,888 dollars that I am stuck with. Getting the run around , i guess Lowe’s is just ok with taking customers money and not backing up there products they sell. And making it right. I may be taking a huge hit on this but I will never EVER purchase anything from this store again.not be a paintbrush. Yeah I’m only one customer no biggy to them , but I’ll make sure others know the treatment you will receive . STAY away from Lowe’s. I will Also never buy an LG appliance again. They weren’t any better. STAY away from these machines they suck . Ps lowes don’t send me a stupid generated response and how your sorry for the issues please give us a call bs . I had called for the last 5 days and you did nothing then.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Waterford, CT?
You can find hardware products and construction materials including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, and gardening equipment.
What are the store hours for Lowe's Home Improvement in Waterford?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours on some dates.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How do I check the status of my order placed online at Lowe's?
Check your order status online by entering the order number or logging into your MyLowe's account. Email updates will notify you of status changes.
Can I return or exchange items purchased from Lowe's Home Improvement?
Most items can be returned within 90 days. Returns from Lowes.com can be started online in your order history; in-store returns require proof of purchase.
What payment options does Lowe's accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby stores where I can shop for outdoor or sporting goods near Lowe's Waterford?
Yes, Eastern Mountain Sports, located nearby, offers outdoor gear and sporting goods, which complements your visit to Lowe's for home and garden needs.
If I need shoe or clothing stores near Lowe's Waterford, where can I go?
Nearby shoe stores include Saucony and Chacos, and clothing stores such as Columbia Sportswear Company and Bob's Stores are close by for your apparel needs.
Where can I find locksmith services near Lowe's Home Improvement in Waterford, CT?
Minute Key and Waterford Locksmith are nearby options offering key and locksmith services to support your home or automotive key needs.
What brands are available at Lowe's Home Improvement in Waterford, CT?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, Bosch, and many more for quality home improvement products.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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