Brand Certified
Lowe's Home Improvement
4.0(998 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
420 Winsted Road, Torrington, CT
06790, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(860) 618-4273
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/CT-Torrington/2395
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Torrington, CT, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
998 reviews
5 stars
541
4 stars
222
3 stars
79
2 stars
45
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for being helpful, while others are criticized for being unresponsive or unhelpful.
Store Cleanliness
Customers consistently noted that the store is clean and well-stocked.
Product Availability
While many customers found what they needed, some reported issues with inventory accuracy and availability.
Staff Knowledge
Staff knowledge is inconsistent; some employees are recognized for their expertise, while others are seen as lacking knowledge.
Delivery Issues
Numerous complaints about delivery problems, including rescheduling and poor communication.
- IPI PJan 21, 20263.0The staff is not very knowledgeable or helpful.
- KBKeith BialoglowyNov 30, 20255.0Great service
- MSMark SanchioniNov 15, 20251.0When a hardware store doesn't have a unique item, it's common to ask if they know of anyone else in the area that might carry it. Lowe's man in hardware with the soul patch gasps at my asking such a thing and says, "I only work here, at this place." He could have said, No I'm sorry I don't. No wonder walk-in retail dies a little more every day. Amazon will be delivering it tomorrow morning by 8am. Should have saved my time and gas even trying to support a physical store.
- AHAndes HrubyNov 7, 20255.0As someone who spent most of her life in big cities, walking into a hardware store has always felt a bit like entering a maze where everyone else speaks a secret language involving screws, bolts, and oddly shaped bulbs. But since I’ve been caring for my elderly mother—and taking on the adventure of updating her home—I’ve discovered a true gem in the team at Lowe’s. From the moment you walk in, there’s a sense of professionalism, courtesy, and genuine willingness to help. Manager Sharissa deserves special mention—she went above and beyond assisting us with a faucet return that had been sitting around for months. She handled the situation with kindness and patience, explaining everything clearly to my mother and ensuring the process was smooth. And then there’s Timmy in the washer and dryer department—an absolute hero! He helped us navigate the tricky challenge of fitting a new washer into a very tight space, with good humor and skill that made the experience stress-free. I no longer feel like I need an encyclopedia to survive a trip to the hardware store. With associates like Sharissa and Timmy, Lowe’s has turned what used to be a daunting errand into something genuinely enjoyable. Thank you to the entire team—you’ve earned a lifelong customer (and one very happy mom).
- LNLaureen NamiasNov 6, 20255.0Always clean and stocked and well decorated. I love this Lowe’s.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Torrington, CT?
Lowe's in Torrington offers a wide range of products including appliances, tools, paint, flooring, plumbing supplies, outdoor furniture, and more from trusted brands like GE, Whirlpool, LG, Samsung, and Craftsman.
What are the store hours for Lowe's Home Improvement in Torrington?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 7:00 AM to 8:00 PM. Holiday hours may vary, such as closing on Thanksgiving Day and Christmas Day.
Does Lowe's offer order pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also notify you of any changes.
What is Lowe's return and exchange policy?
Most items can be returned within 90 days. Returns for online orders can be started online, while in-store returns require proof of purchase at the customer service desk.
What languages are supported at Lowe's in Torrington?
Lowe's primarily supports English and Spanish, with in-store translation services available for other languages.
Which payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are there any nearby places where I can get food or drinks after shopping at Lowe's?
Yes, nearby dining options include Big Y Cafe for American cuisine, ZENSHI Handcrafted Sushi for sushi, Flip 'N' Grill for bar and grill food, Pats Pizzazz for furniture with likely food service, and The Donut Station for coffee and donuts. These are convenient spots to visit before or after your Lowe's trip.
Where can I find other home improvement or hardware stores near Lowe's in Torrington?
Nearby hardware and home improvement stores include Colonial Bronze Company, another Lowe's location, and minuteKEY/Minute Key locksmith services—all located close by for your convenience.
What nearby services are available around Lowe's that could be helpful during a shopping trip?
Nearby helpful services include Big Y Pharmacy and Wellness Center for health needs, Northwest Community Bank for financial transactions, Verizon Wireless for telecommunications, and various beauty salons like Lotus Nails and Spa or Cost Cutters for grooming.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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