Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Southington, CT offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,152 reviews
5 stars
644
4 stars
296
3 stars
79
2 stars
37
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were criticized for being unresponsive or rude.
Product Availability
Frequent complaints about stock issues and delivery problems, with customers reporting items being out of stock or damaged upon delivery.
Store Environment
Generally positive feedback on store cleanliness and organization, with many customers appreciating the layout and ease of finding products.
Employee Knowledge
Some employees were noted for their expertise and willingness to assist, while others were criticized for lack of knowledge or helpfulness.
- DLDesire' LherissonDec 22, 20255.0It bright so you can actually see what your shopping for. Prices are a few cents higher than Home Depot but the organization is worth it in the time you save.
- RBRaymond BrownDec 9, 20255.0Staff was great
- TMThomas MooreNov 19, 20251.0What a horrible 20 minute ping pong session of no customer service. Each person sighed at me when asked a basic question and one even pointed out thats not there problem. I dont do bad reviews but this one was worth submitting in the parking lot
- ORoscar rodriguezNov 14, 20255.0⭐⭐⭐⭐⭐ Another Outstanding Experience Thanks to Kathy at Lowe’s I had yet another incredible experience at Lowe’s, and once again it was all thanks to Kathy. Her level of customer service continues to amaze me every time I visit. On this particular day, I was looking for Christmas decorations. Another employee pointed me in a direction, but I ended up getting turned around. When I asked Kathy for help, she didn’t just point me toward the aisle — she personally led the way and made sure I found exactly what I was searching for. That alone shows the dedication and care she gives every customer. But what impressed me even more was that she remembered a conversation we had months ago, around the end of September, when I mentioned I was trying to find a sled that kids could sit on. Not only did she remember — she surprised me by showing me a beautiful Santa sled, an incredible deal that I wouldn’t have discovered without her. The fact that she recalled such a specific detail shows how attentive and thoughtful she truly is. Kathy also helped me brainstorm decoration ideas, offering suggestions that were creative, festive, and exactly what I needed to bring my holiday vision to life. She makes shopping feel effortless, enjoyable, and personal. It’s honestly hard to believe this level of customer service exists in a major hardware store these days. Every time I come to Lowe’s, Kathy treats me with the same friendliness, professionalism, and genuine care as if I were family. I can’t even imagine going to any other store now — Lowe’s has earned my trust and loyalty because of people like her. Kathy is truly exceptional, and she deserves to be recognized for the amazing service she continues to provide. She is the reason I return to Lowe’s again and again.
- APArmand D PereraNov 13, 20255.0First, I must give praise to the owner and management of this store for their commitment to hiring US Military Veterans! 🇺🇸 My purchase experience did not go 100% smooth. However, it's the times when things go sideways that people and businesses prove who they really are. I purchased an order 7x boxes of 12" x 12" Amalfi tile to redo a bathroom. However. due to my personal issues. I delayed picking it up for a couple of weeks after being notified of availability.. The night I did attempt to pick itvup my order could not be located. The staff tried very hard but could not locate and was very apologetic. So. I went home that nightv without the tile. The next morning I talked to "Amber" and she stated they would locate my tile and deliver my door at no charge. Unfortunately, when the tile did arrive the top tiles on numerous boxes where cracked ( "Probably due to my delayed pick up"). Once again, Amber apologized, took control of the situation and special ordered me another full box to replace the tiles that were damaged. As stated previously, my delayed pick-up can probably be attributed to the misplaced and small number of damaged tiles. However, Amber. Lowes and the other employees made me whole and addressed any and all issues wihot delay or cost. 5 ***** Stars for Lowes. Amber, and staff for their commitment to ensuring I was a satisfied customer. Also, 5 ***** Stars for Lowe's commitment to our Military 🇺🇸 Veterans. Armand
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Southington, CT?
You can find a wide range of products including appliances, bathroom supplies, building supplies, electrical, flooring, garden tools, grills, hardware, home décor, kitchen items, lighting, lumber, paint, patio furniture, power tools, plumbing, storage, tools, washers & dryers, and windows & doors.
What are Lowe's Southington store hours?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Hours may vary on holidays.
Does Lowe's offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I track my order or check order status at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any installation services available at Lowe's?
Yes, Lowe's provides various installation services including appliance installation, cabinetry, flooring, decking, lighting, HVAC, roofing, and more.
What are some nearby places I can visit when shopping at Lowe's Southington?
Nearby you can visit places such as Target Store Southington for additional retail and furniture shopping, Starbucks for coffee and refreshments, and Pet Valu for pet supplies.
Is there a pharmacy near Lowe's Southington?
Yes, there is a CVS Pharmacy inside the Target Store Southington located nearby, offering convenient access to pharmacy services.
Where can I grab a quick meal or coffee near Lowe's Home Improvement?
There are several options nearby including Starbucks, Pizza Hut Express, and Chip's Family Restaurant for meals, snacks, and coffee.
How can I contact Lowe's customer service?
You can reach Lowe's customer service by calling +1 860-385-9193 or emailing customercare@lowes.com.