Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Norwalk, CT, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
1,388 reviews
5 stars
684
4 stars
277
3 stars
122
2 stars
68
1 star
237
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service and lack of assistance.
Product Availability
Customers frequently expressed frustration with product availability and inventory issues, often having to go to competitors like Home Depot.
Delivery Issues
Numerous complaints were made regarding delivery services, including damaged products and poor communication from delivery contractors.
Store Environment
The store is generally described as clean and well-organized, with some customers appreciating the atmosphere and helpful staff.
Return Policy
Customers were disappointed with Lowe's return policy, particularly regarding items that could not be returned without a receipt.
- CLClever LuceroDec 31, 20253.0Genial
- RRRich RaucciDec 24, 20255.0This evening, Christmas Eve at 4 PM I went to Lowe’s on Connecticut Avenue in Norwalk, Connecticut for an emergency piece of plywood that also needed to be cut. We first encountered Nikki at Customer Service front desk. She could not be more wonderful or accommodating. When we asked if someone was available to cut wood, she personally took us to the saw and located José, who was available and trained to cut the wood for us. Nikki stayed with us until she knew Jose was set up to do the job. She even helped us carry the plywood to the saw. We could not be more grateful and thankful for the assistance of both of these wonderful employees. Especially on a holiday eve when you’re getting ready to close. Please commend them on our behalf Liz and Rich Raucci.
- TLTraci Mc LaughlinDec 7, 20251.0This has the worst customer service. I am disabled and not one of the 5 carts were charged. The store manager was unable to help. Called customer service and was. Just transfer around as no one seemed to want to help.
- CSClaudio SouzaDec 7, 20255.0Auto atendimento acelente
- BCBrian CruzOct 24, 20255.0Love this place, lovely staff and lovely atmosphere
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Norwalk, CT offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, and gardening equipment.
What are the store hours for Lowe's Home Improvement in Norwalk?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Norwalk offer order pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent when the order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
Are installation services available at Lowe's Norwalk?
Yes, Lowe's provides a variety of installation services including appliances, flooring, doors, windows, cabinetry, and more.
Does Lowe's in Norwalk provide assistance in languages other than English?
Yes, Lowe's offers services in English and Spanish, and in-store translation services are available for other languages.
Which nearby places of interest can help customers visiting Lowe's in Norwalk?
Nearby places like Blue Rhino Propane Exchange offer propane supplies, Minute Key provides locksmith services, and Carpet King and Flooring offers flooring products, which customers might find useful.
Are there any nearby food options close to Lowe's Home Improvement in Norwalk?
Yes, nearby food options include Crust Issues Pizza, Davinci's Pizza, and Tacos Los Potrillos food truck; convenient for a meal before or after shopping.
What automotive-related services are available near Lowe's in Norwalk?
Customers can find automotive repair and tire services at Briggs Tire and BT Collision, and there is also Fred's Car Wash nearby for vehicle cleaning needs.