Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Newington, CT offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,344 reviews
5 stars
716
4 stars
316
3 stars
132
2 stars
45
1 star
135
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful and friendly staff, while others report long wait times and unresponsive employees.
Staff Knowledge
Several reviews highlight knowledgeable employees who provide valuable assistance, but there are also complaints about staff being untrained or unhelpful.
Delivery Issues
Numerous customers experienced problems with delivery, including delays, damaged items, and poor communication regarding order status.
Store Cleanliness
The store is generally noted for being clean and organized, although some customers mentioned specific areas needing improvement.
Product Availability
Customers appreciate the variety of products available, but some expressed frustration over items being out of stock or mispriced.
- AAAdam5 days ago5.0Usually has what I need or some alternative that will work.
- ANAida NunezJan 3, 20261.0Worst customer experience ever , I could write a book. On Dec22,2025. I went inside the store looking for a battery powered snow blower and I saw one I was interested in. I asked the associate Jessie about it, she said I could take the demo home that day, I told her I didn't want the demo. We proceeded to check out , the cashier told me, I would have my delivery the next day. When I asked her at what time, she said between 8am-8pm. Never got it. Misled me. Come to find out the delivery wouldn't be until Dec. 27. which also didn't happen and then got change again to Dec 30. In the meantime, snow storm Abraham happened and there I was shoveling snow, when I had purchased When the machine finally got delivered , I sensed something was wrong, sure enough they brought the demo and to add to that with no manual and used batteries . I called Lowe's and got nothing but the run around. From manager to manager. Jimmy was the worst, condescending, rude, and disrespectful, at one time he even questioned what i was telling him was even true. Bloomfield Lowe's is not any better, I went there the same day after my delivery of the snowblower to get a manual for the machine that Jimmy supposedly called and asked them to print out for me to pick up. I went to the Bloomfield's Lowe and the manager was clueless and when I asked her, her name she covered her name tag with her jacket. I have nothing else to say other than I am done with Lowes. My money is still green at Home Depot.
- TTTomasDec 30, 20251.0Terrible service. 5 employees standing around chit chatting and no one could help with some customer service, one of them tried getting someone to help but apparently they went for a hour long break?? Another customer before us needed the same thing and left in the end too. Had to do the same thing. Won't come here again. Great job hiring employees who just stand and talk while getting paid and don't do anything!! Really quite a special team you have there.. 0 stars.
- PCPaul Braren - TinkerTry (Creator)Dec 20, 20255.0Cleaner, brighter than competitors, with more focus on electric lawn care products too.
- DKDan KingDec 15, 20255.0Every time we come to this Lowe's, we have nothing but good experiences with the staff! From the folks working in the garden center, to paint, to customer service, everyone on the team is always friendly and helpful. Keep up the great work!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Newington, CT?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hand tools, lighting, lumber, paint, patio furniture, plumbing, storage, tools, and more.
What are the store hours for Lowe's Home Improvement in Newington?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What is Lowe's policy on returns or exchanges?
Most items can be returned within 90 days. Online purchases can be returned by starting the process in your Order History before shipping items back. In-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Newington store?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are installation services available for products purchased at Lowe's?
Yes, Lowe's offers installation services for a variety of products including appliances, cabinets, flooring, lighting, windows, doors, and more.
What nearby restaurants can I visit around Lowe's Home Improvement in Newington?
Nearby restaurants include Outback Steakhouse, Chick-fil-A Newington, Plaza Azteca Newington, Ruby Tuesday, IHOP, Picassos Pizzeria, and Applebees Neighborhood Grill & Bar, offering a variety of dining options before or after your visit to Lowe's.
Where can I find nearby services like key and locksmith shops near Lowe's Newington?
Minute Key and minuteKEY are nearby key and locksmith service providers located close to Lowe's, which can be convenient if you need access or lock services during your visit.
Is there a propane exchange service near Lowe's in Newington?
Yes, Blue Rhino Propane Exchange is a nearby propane supplier, convenient if you need propane refills while shopping at Lowe's.