Brand Certified
Lowe's Home Improvement
4.0(1490 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
311 Old Gate Lane, Milford, CT
06460, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(203) 701-3150
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/CT-Milford/2658
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Milford, CT is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
1,490 reviews
5 stars
799
4 stars
317
3 stars
141
2 stars
53
1 star
180
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some praising helpful staff while others report rudeness and unprofessionalism.
Product Availability
Customers appreciate the wide selection of products, particularly in gardening and home improvement, although some express frustration over items being locked up or unavailable.
Delivery Issues
Several reviews highlight significant problems with delivery and installation services, including damaged items and poor communication.
Store Environment
The store is generally described as clean and well-organized, but some customers noted difficulties in finding assistance when needed.
- THTaimoor Hassan1 day ago1.0I placed online order because it was in stock and available for in-store pickup. Received the "Ready for Pickup" email, so I drove 30 minutes to the store, wasting gas and over an hour of my time on a weekday. When I got to customer service, they scanned it and immediately said, "Oh, that order was cancelled." No explanation, no apology, just a flat statement. I checked my email and account and no cancellation notice whatsoever. Nothing. They had zero record of notifying me, yet the order magically disappeared from their system. To make it worse, when I asked to speak to a manager about what happened (and why I wasn't informed), the manager came over and was openly rude and dismissive. Talked down to me like I was bothering him, gave short one-word answers, and basically acted like it was my fault their system screwed up and their communication failed completely. Zero accountability, zero customer service. This is not how you treat people who are trying to give you money. Between the bait-and-switch pickup, the total lack of notification, and the rude management, I'm done with this location. Won't be shopping here again and definitely not recommending Lowe's to anyone. Avoid if you value your time and basic respect.
- JKjatin kukrejaFeb 11, 20265.0Had a curbside pickup for a work bench and I was under prepared for how much space the sealed box would occupy. I was helped by Rob, Nyone and Nakita. They were very patient and helpful. Didn’t give up and helped me move things around in the minivan so that we could get the massive box in the back. They worked in the cold and patiently waited while I moved stuff around and tried again and again until we got everything packed up back in my minivan. 5 stars all around! This is why I come to Lowe’s. For the know how and the awesome customer service. Thank you!
- BRBrian RuizFeb 6, 20262.0I was looking for help on the carpet area nobody was around. I have to go to the front of store looking for somebody for help. I wait 30 minutes so somebody help me ...
- RBRichard BergerJan 21, 20265.0Had the garage door springs I needed in stock, HD didn't. Staff was very helpful.
- JSJustin SabolJan 16, 20265.0They always say good morning , and always willing to help you
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Milford, CT?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What are the operating hours of Lowe's Home Improvement in Milford?
Lowe's Milford location is open from 6:00 AM to 9:00 PM Monday through Saturday and from 7:00 AM to 8:00 PM on Sundays. Holiday hours may vary.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if the status changes.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payment options.
Are there installation services available at Lowe's Milford store?
Yes, Lowe's offers installation services including appliances, blinds, cabinets, flooring, doors, HVAC, smart home devices, and more.
What languages are supported at Lowe's Milford location?
Lowe's supports English and Spanish, with additional in-store translation services available for other languages.
Which nearby places can help with key and locksmith services near Lowe's Milford?
Minute Key and minuteKEY are nearby locksmith services where customers can get key cutting or locksmith assistance close to Lowe's.
Where can I find accommodations if visiting Lowe's Milford from out of town?
Hilton Garden Inn Milford is a nearby hotel providing convenient lodging options for visitors to Lowe's in Milford.
Are there local options to exchange propane near Lowe's Milford?
Yes, Blue Rhino Propane Exchange is nearby where customers can exchange their propane tanks conveniently after shopping at Lowe's.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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